Ratings based on 52 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Aug 2018 on Hotels
Very basic hotel with shared bathrooms. Reminded me of my youth hostel days. The staff were very helpful and it was in a great location with a beautiful view. WI-FI only in common area
by A verified traveler
Posted 17 Jul 2018
by A verified traveler from Oregon
Posted 16 Jul 2018
The front desk staff attempted to collect money for our reservation even though we'd paid Expedia and had a receipt showing paid in full. There was to be a small amount due at the hotel, ($29CHF), but they tried for $289CHF saying that, "Expedia hadn't paid them yet." Then they gave us a downgrade on our room, and had it not been for my cousins whom we were traveling with we would have been stuck. They eventually gave us the room we had booked. The breakfast was okay, (just barely), but watch the eggs as they are raw, not hard boiled. The facilities are dated and run down. It feels like owner/management is wanting to invest as little as possible to renovate. The only saving grace is the view, (which is spectacular), but so it is from any other hotel in town. We would not return to this hotel even though we plan to re-visit Mürren in the near future.
Recommended
for Everyoneby A verified traveler
Posted 24 Jun 2018
View, Shopping, hiking, biking easy access to the top of the Schilthorn , great museum about James Bond.
by A verified traveler
You can do better for a little more
Posted 11 Oct 2017 on HotelsPositives:
Great location, Amazing Balcony View, Heating, Breakfast was great, Friendly bar staff, good wifi
Negatives:
Hotels.com and Hotel Regina charged me for the room, even after showing proof of payment. Very kid friendly, so kids running around the floor and the shared balconies. Paper thin walls so you hear everything, Kids playing with the lights while using the single restroom on the floor.
Comment from Hotel Management
17 Oct 2017
Dear Guest
Thank you very much for your feedback. About you being double charged, we are very sorry to hear that communication did not work out. Also that you could not find the rest you were looking for. We would have provided you with earplugs to ensure you find your rest.
For your future travels we wish you all the best.
Kind regards
Andreas
Front Office
by Jane
Loved Murren!
Posted 18 Sep 2017 on HotelsWe loved Murren! Breakfast was really good, Jew was spectacular from the dining room! We knew we had a shared bathroom and that wasn't an issue. We had 2 single beds which wasn't a huge deal but they weren't comfortable, you could feel the buttons on the mattress. Didnt sleep well for the 2 night we were there. Door locks were very noisy. Front staff wasn't super friendly and didn't go over anything about the hotel. Overall we loved Murren!
Comment from Hotel Management
23 Sep 2017
Dear Jane
Thank you very much for your kind feedback! We hope you hade a safe travel! We are constantly working on improving our hotel and staff to make the stay even more positive. The coworker you have met just started and we are doing our best to get him going quickly with all information.
Also about the beds, we are doing some improvements this coming off-season time.
We apologize again that you couldn't enjoy your stay to the fullest. For your future travels, we wish you all the best.
Kind regards
Andreas, Front office Manager
by A verified traveler
Basic hotel
Posted 13 Sep 2017 on HotelsHotel is very basic. Room was run down with large cracks in the paint on the walls. Breakfast was ok- but expected more selection.
Comment from Hotel Management
18 Sep 2017
Dear Guest
Thank you very much for your feedback.
We are doing our best to satisfy our guests. For the coming off-season time, we have planned renovation works, in order to provide more comfort for our guests, while still keeping up the historic authenticity.
Regarding the breakfast, we have made sure that there is a wide variety, 3-4 kinds of cheeses, a minimum of three kinds of meats; everyday, there is different bread on the buffet, and there are classic yoghurts, jams, honey and juices available. It is very unfortunate that you did not find what you required, for what we are sorry.
For the future, we wish you all the best. Kind regards
Andreas, Front Office Manager
Recommended
for Everyoneby A verified traveler from Geneva, Switzerland
Fantastic hotel!
Posted 12 Sep 2017This hotel was a total highlight for my kids and for me. The views were unreal, the staff was friendly and super helpful, definitely one of the best hotel experiences we've had in Switzerland. Can't wait to go back!
Comment from Hotel Management
18 Sep 2017 by Andreas, Front Office Manager, Hotel Management
Dear Guest,
Thank you very much for your kind feedback, we greatly appreciate it!
We hope to see you again soon!
Best regards
by A verified traveler from Washington DC
Don't suffer at this hotel...
Posted 5 Sep 2017
Pros: The view was beautiful because this is Muerren.
Cons: Please see comments above. The hotel is a historic building that needs to be gutted and restored. Management is clearly milking whatever is left.
Location: The location in Muerren is great. There is hiking in the summer and skiing in the winter nearby.
This has to be the worst hotel I have ever stayed at and I am middle-aged. It absolutely ruined our experience of beautiful Muerren. I had made a 2-night reservation at this hotel from the US expecting that this would be a semi-decent hotel given that it charged as much as an average 5-star hotel in the US. After this experience I felt I had been successfully robbed by hotel management. FIrst of all, I never noticed the fine print on the reservation indicating that the bath was shared. In fact, it was not just the bath but the toilet as well and by an entire floor of the hotel. During our stay we also learned from hotel staff do not clean the rooms after check-in regardless of how long you stay, and our floors were dirty. I had reserved three beds with "panoramic view" for my family of three, but we were given two beds. The beds were extremely uncomfortable, with weak, spongy mattresses that shook like jelly when you turned over so neither I nor my wife were able to sleep for two nights despite being tired. There was a balcony, but its rotting wood floor was falling apart. The included breakfast was very limited --squeeze your own juice, boil your own eggs, and the cheese was stale, Some customers had brought their dogs inside the breakfast area. I could not get out of my hotel reservation as I was past Expedia's deadline to cancel. If it wasn't so expensive I might have taken the hit and gone somewhere else. Do yourself a favor and skip this one...I wish I could have...
Comment from Hotel Management
18 Sep 2017 by Andreas, Front Office Manager, Hotel Management
Dear Guest
It is with great regrets that you left our hotel with such feelings. None the less we appreciate your feedback.
First of all, a new manager has taken over this summer season and he is taking every effort to raise funds for the urgently needed refurbishments while keeping the business running. Comparing US prices with CH prices is, in that context, rather difficult.
Regarding the reservation, we made sure it is clearly written everywhere that most of our rooms come with shared bathrooms - of course there are rooms with private baths, which are also available.
A cleaning could have been arranged to exchange towels or clean the floor, a stop by the reception is all that's needed.
About the quality of our mattresses, we are very sorry to hear that you did not find your sleep.
Within the coming off-season-time, the hotel will carry out some renovation works.
Concerning the breakfast, what could we have done better, in order to meet your expectations? The provided egg boiling machine gives the opportunity to our guests to boil the eggs to their liking, rather than just putting one kind of boilt egg onto the buffet. Most of our guests greatly appreciate this, as well as the fun of preparing their freshly squeezed orange juice.
We are again very sorry for all inconveniences you have encountered. Best regards
by Rebecca
Posted 31 Aug 2017 on Hotels
Comment from Hotel Management
2 Sep 2017
Thank you for the feedback.
