Ratings based on 283 Verified Reviews

4.4 out of 5
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Hôtel correct mais a besoin d’être mieux entretenu

Posted 5 Dec 2023 on Hotels
Un hotel bien situé dans le quartier Flon de Lausanne qui se veut d’être un hôtel « fun”. Murs en béton , peinture qui aurait besoin d’une nouvelle couche, le tout pourrait être mieux entretenu. Personnel tres aimable et accueillant. Boisson offert —tres sympa.
Comment from Hotel Management
6 Dec 2023 by Mario Crew Leader Ops & Crew, Hotel Management
Cher invité, Nous vous remercions d'avoir choisi notre hôtel et de nous faire part de vos préoccupations. Votre avis est très précieux pour nous. Nous sommes contentant de savoir que la boisson offerte vous a plu et que notre crew a été a la hauteur de vos attentes. En ce qui concern la peinture, nous avons déjà contracté une société pour la refaire en 2024. Nous vous remercions a nouveau pour vos commentaire et nous espérons pouvoir vous accueillir très bientôt! Cordialement,
5 out of 5
by A verified traveler

Posted 2 Dec 2023
.
Comment from Hotel Management
5 Dec 2023 by Mario Crew Leader Ops & Crew, Hotel Management
Thank you for your fabulous review of Moxy Lausanne City. We are jazzed that you found our hotel the perfect fit for you and our hyper-efficient rooms exceeded your expectations. And the location is terrific - so close to everything! We wish you a magical holiday season and and fabulous year 2024. We anxiously await your return!
5 out of 5
by A verified traveler

Posted 20 Nov 2023 on Hotels
Comment from Hotel Management
21 Nov 2023 by Philippe Captain, Hotel Management
Dear Marcel,Thank you so much for taking the time to rate your experience at Moxy Lausanne City with a perfect 10 out of 10! We appreciate your positive feedback and are thrilled to hear that you had such a fantastic stay with us.We're here to ensure your future stays are just as exceptional.We look forward to welcoming you back to Moxy Lausanne City in the future!Best regards.PhilippeCaptain & Crew
2 out of 5
by A verified traveler

Mediocre Stay

Posted 3 Nov 2023 on Hotels
Super clean end eco-friendly, but uncomfortable stay and disappointing overall. The pillows were extremely hard and caused me to have neck and back pain during my stay. I requested better ones, only to discover that they were all the same. Room was very small and dark, owing mainly to the location of the hotel and the orientation of our room. Won’t come back.
Comment from Hotel Management
3 Nov 2023 by Mario Crew Leader Ops, Hotel Management
Dear James, Thank you for taking the time in sharing your recent experience with us. I am happy to read that you found the hotel super clean as well as eco-friendly but very sorry to hear that the pillows gave you a back pain during your stay. We understand how important a good night of sleep is. Please accept my sincerest apologies for any inconvenience you encountered. I do appreciate your feedback, which is most valuable to us. We wish you all the best. PEACE + LOVE + MOXY
5 out of 5
by A verified traveler

Posted 25 Oct 2023 on Hotels
Comment from Hotel Management
25 Oct 2023 by Moxy Lausanne City, Hotel Management
Dear guest, Thank you for your fabulous review of Moxy Lausanne City. We are jazzed that you found our hotel the perfect fit for you and that we exceed your expectations. We anxiously await your return! Don't take too long to come back
5 out of 5
by A verified traveler

Perfect

Posted 21 Sep 2023 on Hotels
Lovely stay! The rooms were perfect, everything you needed. The bar downstairs was great also. Free drink on arrival and a free travel pass too
Comment from Hotel Management
22 Sep 2023 by Mario Crew Leader Ops & Crew, Hotel Management
Hey Amy, Thank you for your fabulous review of Moxy Lausanne City. We are jazzed that you found our hotel the perfect fit for you and our hyper-efficient rooms with comfortable beds exceeded your expectations. Happy to know also that you enjoy the little extras such as the travel pass. We anxiously await your return! Don't forget that there's always a drink waiting for you at the bar! PEACE + LOVE + MOXY
1 out of 5
by A verified traveler

Posted 19 Sep 2023 on Hotels
Comment from Hotel Management
21 Sep 2023 by Moxy Lausanne City, Hotel Management
Dear Xinyue, Thank you for your time in sharing your review. We are sorry to know that your stay was not to your satisfaction. We kindly ask you to share with us more information about your stay. You can do so by sending us an email. We thank you in advance! PEACE + LOVE + MOXY
3 out of 5
by A verified traveler

Not for business trips

Posted 15 Sep 2023 on Hotels
Not for business trips.
Comment from Hotel Management
15 Sep 2023 by Moxy Lausanne City, Hotel Management
Dear guest, Thank you for sharing your recent stay with us. I'm sorry to read that you didn't find our hotel the perfect fit for your business trip! We hope to see you then when you want to relax with us. Take care and don't forget, we have a drink waiting for you! PEACE + LOVE + MOXY
1 out of 5
by A verified traveler

Disappointing. Had to change hotels

Posted 11 Aug 2023 on Hotels
Dorm like. Institutional. Had to switch hotels. Rooms are tiny even for Europe and AC doesn’t work well. Zero closet or wardrobe space. You can tell they threw this together to make money and didn’t put a lot of thought into it. The gentleman who checked us in was very nice and helpful but when we asked to leave and have a refund for our unused nights the lady refused to refund our unused evenings. Had to escalate. For $20 more we stayed in a fabulous hotel in the city center.
Comment from Hotel Management
12 Aug 2023 by Moxy Lausanne Crew Leader Operations, Hotel Management
Dear Christopher,Thank you for sharing your thoughts about your recent stay at Moxy Lausanne City. We genuinely appreciate your feedback and are sorry to hear that your experience fell short of your expectations.We understand that Moxy's modern and vibrant design might not appeal to everyone's taste, as it embraces a distinct style that caters to a specific audience. It's true that the concept might differ from what traditional Marriott brands offer. We're sorry that you didn't find it to your liking.We apologize for the inconveniences you encountered with the room size. We're continuously working to improve our offerings, and your comments will be taken into account as we strive to enhance our guests' comfort and satisfaction.Our property is equipped with an air cooling system rather than traditional air conditioning. While the distinction might seem subtle, it's important to note that an air cooling system operates differently from traditional air conditioning. Our system is designed to cool the air by using a natural evaporation process, which can be effective in maintaining a comfortable temperature in many circumstances.We understand that preferences for cooling methods can vary, and we apologize if our air cooling system didn't meet your expectations. We strive to provide a comfortable environment for all our guests and are continuously exploring ways to improve our offeringsWe're sorry to hear that you felt the hotel lacked thoughtful design and attention to detail. We're committed to delivering a quality experience, and we're disappointed that we didn't meet your expectations in this aspect.Once again, we apologize for the inconveniences you faced during your stay.Sincerely,PhilippeCaptain & Crew
3 out of 5
by A verified traveler

Posted 1 Aug 2023 on Hotels
Comment from Hotel Management
2 Aug 2023 by Philippe Captain, Hotel Management
Dear Guillaume,Thank you for taking the time to leave a rating for your recent stay at the Moxy Lausanne City. While we appreciate your feedback, we noticed that you didn't provide any specific comments along with your rating.Your satisfaction is of the utmost importance to us, and we are constantly striving to improve our services. We would love to hear more about your experience to understand how we can better meet your expectations and make your future stays more enjoyable.If there was anything that didn't meet your expectations during your stay, please don't hesitate to share it with us. Your insights are valuable, and they will help us enhance our offerings and provide a better experience for all our guests.Once again, thank you for choosing to stay with us. We hope you'll give us another opportunity to exceed your expectations during your next visit to Lausanne.Best regards,PhilippeCaptain & Crew