Ratings based on 816 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Franck Fleury, Hotel Management
Dear Yogesh, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager
by A verified traveler
Posted 6 Jun 2024
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Comment from Hotel Management
7 Jun 2024 by Franck Fleury, Hotel Management
Dear Yvonne, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager
by A verified traveler
Posted 19 Mar 2024 on Hotels
Comment from Hotel Management
22 Mar 2024 by Franck Fleury, Hotel Management
Dear Murad, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager
by A verified traveler
Posted 23 Jan 2024
I had an excellent stay at Mövenpick Hotel Lausanne the past weekend. My room had a generous lake view, which I enjoyed very much. The room was clean, nicely decorated, and spacious. The restaurant offers a great selection of signature dishes, I liked the chestnut soup. I am definitely planning to visit again next year.
Comment from Hotel Management
29 Jan 2024 by Franck Fleury, Hotel Management
Dear Cagin, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the view from your room over the lake, the cleanliness, space and decoration of the room, and the quality of our restaurant. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
9 Jan 2024 by Franck Fleury, Hotel Management
Dear Shahid, Thank you for taking the time to tell us about your recent experience at the Mövenpick Hotel Lausanne. I understand it did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Thank you again for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Fleury General Manager
by A verified traveler
Nice in good location
Posted 1 Nov 2023 on HotelsNice location, easy parking options nearby
Comment from Hotel Management
14 Nov 2023 by Franck Fleury, Hotel Management
Dear Michal, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the location of our hotel in front of Lake Leman. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager
by A verified traveler
Posted 12 Oct 2023
The facilities, decor, and amenities could do with some upgrades. The staff is efficient and friendly, specially Innes who was a pleasure to work with.
Comment from Hotel Management
13 Oct 2023 by Franck Fleury, Hotel Management
Dear Pratul, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted our friendly staff. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager
by A verified traveler from AURORA
Posted 7 Oct 2023
Good stay
Comment from Hotel Management
10 Oct 2023 by Franck Fleury, Hotel Management
Dear Bandar, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager
by A verified traveler
Posted 27 Sep 2023 on Hotels
Comment from Hotel Management
28 Sep 2023 by Franck Fleury, Hotel Management
Dear Guest, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for my colleagues and me to receive one.We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager
by A verified traveler
Posted 18 Sep 2023
The thin bed cover was not enough to keep me warm and I would have liked 4 pillows.
Comment from Hotel Management
19 Sep 2023 by Franck Fleury, Hotel Management
Dear Yvonne, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for my colleagues and me to receive one.However, I am sorry if your overall experience got negatively impacted by the issue with the bed cover and you did not receive enough pillows. At Mövenpick, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Thank you again for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Fleury General Manager
