Ratings based on 513 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from MILL VALLEY
Posted 10 Jun 2024
Lovely hotel
Comment from Hotel Management
11 Jun 2024 by uko, Hotel Management
Dear Customer,Thank you very much for the rating you gave us.We look forward to welcoming you again in the future,Best regardsUlrike Kuechle Ogueypublic relation manager
by A verified traveler
Posted 22 May 2024
A beautiful grand dame of a hotel. It could benefit from an upgrade in the lobby and hallways. We had a junior suite facing the city. Noise from the street and nearby party was quite annoying, so chose a lake view room. The pool and spa were lovely, the kids had a great time! Very friendly staff, and situated in a great location to explore the old town.
by A verified traveler from Tel Aviv
Posted 28 Apr 2024
The service was superb and above all the great stuff stood Pier the concierge
So knowledgeable and patient
The room was excellent beautiful view of the lake and all new species furniture made our stay enjoyable
Food was delicious and plenty
I wish for myself to come back to this hote
Comment from Hotel Management
2 May 2024 by uko, Hotel Management
Dear guest,Thank you for sharing your wonderful experience with us. We are delighted to hear that you had a pleasant stay and appreciate your kind words about Pier, our concierge. We strive to provide a quality experience for our guests and are pleased that you enjoyed the room, the lake view and the new furnishings. We pride ourselves on our delicious selection of dishes and are pleased to hear you enjoyed them. We look forward to welcoming you back soon!with my best regardsUlrike Kuechle Ogueypublic relation manager
by A verified traveler
Posted 25 Apr 2024
Only a one night stay. Property itself is a classic grand European city centre hotel. Staff excellent in every way - even sorted my squeaky suitcase wheel before I left. Breakfast included and very good. Bed comfortable but pillows not the supportive type I like.
Only negative points for me were absence of USB charging points in the room and the fact my first floor room faced the road which was noisy in the morning and woke me up. Choose a lake facing room to avoid this.
by A verified traveler from Cambridge
Posted 8 Feb 2024
Great hotel.
by A verified traveler
Posted 31 Dec 2023
by A verified traveler
Posted 14 Dec 2023 on Hotels
by A verified traveler
Posted 24 Oct 2023
The Lausanne Palace is a beautiful hotel. The rooms are spacious, clean, well appointed. The staff is extremely helpful. The concierge Cindy went out of her way to help me easily navigate the city including recommending the best chocolate shops. The hotel lobby bar was a great morning spot for tea and a croissant. The hotel even had a cigar bar. Highly recommend.
Comment from Hotel Management
27 Oct 2023 by PL, Hotel Management
Dear Guest,I am delighted that you had such a great experience and I thank you so much for your nice feedbacks.I shall share your comments with our team. It is so precious!We are truly looking forward to welcoming you back soon!With my warmest regards,Pascal LorquinQuality Manager
by A verified traveler
Posted 17 Oct 2023
by A verified traveler
Posted 15 Oct 2023
Very nice hotel
Staff was excellent.
Comment from Hotel Management
27 Oct 2023 by PL, Hotel Management
Dear Guest,Thank you for your comment about your recent stay. We are happy to know that you had a nice experience.We look forward to welcome you back next time at our hotel.With best regards,Pascal LorquinQuality Manager
