Ratings based on 988 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
I really like the property and will be visiting again.
by A verified traveler
Posted 4 Jun 2024
Quiet hassle free experience breakfast was good and cheap bed was perfect no complaints at all
by A verified traveler
Posted 3 Jun 2024
This hotel has gone down tremendously i the past 2 years. The fitted bed sheet came off during the night. The toilet and sink was so low down, it couldn't possibly be at standard height. The water in the sink drained extremely slow.
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Dear Wells,Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from comments like yours. We are continually striving to improve our services and accommodations, and we appreciate your feedback. Your comments will surely be addressed with the appropriate staff. We thank you for being our guest and hope to have another chance to welcome you for a flawless and exceptional stay!Sincerely,Natacha LynDirector of Rooms
by A verified traveler
Posted 2 Jun 2024
Air conditioning issue caused some issues, so we had to change rooms. But for that, this would have earned 5 stars. Great overall!
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Dear Ilia,Thank you for choosing DoubleTree by Hilton Hotel Laurel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a great stay. We apologize for the air conditioning issue and sad that we missed our perfect rating! However, we are happy to know that our team was responsive and corrected this for you right away. We will continue to work hard to deliver outstanding guest service. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back soon!Sincerely,Natacha LynDirector of Rooms
by A verified traveler
Posted 2 Jun 2024
Highly recommend.
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Dear Chanel,We're absolutely thrilled to hear that you had such a fantastic experience with us. Your recommendation means the world to us and we couldn't be happier that you enjoyed every aspect of your stay. We strive to provide exceptional service and exceed our guests' expectations, so it's incredibly rewarding to know we hit the mark with you. Thank you for staying at DoubleTree by Hilton Hotel Laurel. We can't wait to welcome you back for another unforgettable stay soon. Sincerely,Natacha LynDirector of Rooms
by A verified traveler
Posted 27 May 2024
My daughter got sick because there was a lot of dust and humidity in the room, water was cold and no hot water
Comment from Hotel Management
29 May 2024 by NLyn, Hotel Management
Claudia, Thank you for taking the time to share your experience at our establishment. We are deeply sorry to hear about the issues you encountered during your stay and the impact they had on your daughter’s health.We sincerely apologize for the presence of dust and humidity in your room. The comfort and well-being of our guests are our top priorities, and it is concerning to learn that these conditions led to your daughter's illness. We are addressing this matter with our housekeeping and maintenance teams to ensure that such conditions are promptly identified and rectified in the future.Furthermore, we regret the inconvenience caused by the lack of hot water. Consistent hot water supply is a basic expectation, and we are investigating the cause of this issue to prevent recurrence.Your feedback is crucial in helping us improve our services, and we hope you will give us another opportunity to provide you with the quality experience you deserve.Thank you for bringing these issues to our attention, and we wish your daughter a swift recovery.
by A verified traveler
Posted 27 May 2024
Easy access quiet
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Dear Oumar,Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. Thank you for staying with us. We appreciate your recognition and look forward to welcoming you back to DoubleTree by Hilton Hotel Laurel soon!Sincerely,Natacha LynDirector of Rooms
by A verified traveler
Posted 24 May 2024
The cookies were a great bonus. Clean room, terrific shower
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Dear llia,We are delighted to read your review of DoubleTree by Hilton Hotel Laurel. We enjoy providing our guests with everything they need for a perfect stay, including our clean and comfortable rooms. We also appreciate knowing you were able to enjoy a freshly baked cookie that we offer to our guests. It was our pleasure hosting you, and we hope to see you again whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Dear Gbohunmi,Thank you for the great rating! It is great to know you enjoyed your time with us. We strive to provide everything needed for the perfect getaway, business stay, or family vacation and we are glad that we met your expectations! All of us here at DoubleTree by Hilton Hotel Laurel look forward to your next visit.Sincerely,Natacha LynDirector of Rooms
by A verified traveler
Posted 19 May 2024
There was loud noise next door to my room most of the night (Friday 5/17).
Comment from Hotel Management
20 May 2024 by Manager, Hotel Management
Dear Robert,Thank you for choosing us and for the great rating despite the noise issue from the neighboring room. We sincerely apologize for any impact on your comfort and sleep. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We are glad that you had a great stay with us overall and we hope you will consider us for a quiet and peaceful stay on your next visit to Laurel.Sincerely,Natacha LynDirector of Rooms
