Ratings based on 771 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
by A verified traveler
Posted 2 Jun 2024
Clean & tidy beds in great condition just a little noisey thanks to the cars on the main rd overnight
by A verified traveler from Currimundi
Posted 28 Mar 2024
Stayed here 2 nights to see Launceston. Unit was clean & comfortable.
by A verified traveler
Posted 19 Mar 2024
Central for work purposes
Comment from Hotel Management
19 Mar 2024 by Bec, Hotel Management
Thank you for your review.
by A verified traveler
Posted 19 Mar 2024 on Lastminute
Spacious rooms with all we needed. Last minute accommodation of 3 extra adults
Comment from Hotel Management
19 Mar 2024 by Bec, Hotel Management
Thank you for your review. We are glad you enjoyed your stay at Nightcap.
by A verified traveler
was ok!
Posted 28 Feb 2024 on Hotelsawesome location, clean, well maintained. however, other guests that stayed made our stay horrible.
by A verified traveler
Posted 22 Feb 2024 on Wotif
1st of all night manager forgot to put my key out, and I looked everywhere there was no afterhour number to call at all. I need to seek help from other guest during late night around 11.30pm.
And the funny thing is the # on the information card is a city security # and the customer service lady said this property in not under their management, and give me another to try. I need to make few phone calls to get the night manager out during 1am.
2nd after we checked in to that room. We found a lots of ants everywhere. I have to move my bed away from the wall to be able to sleep.
3rd i reported to housekeeper about the ants they said they are suffering ants these few days. If you know there is a problem. Should you try to solve it first?????
4th I reported those problems to the front desk a Nepal guy or India guy and after an hour I received a call from Motel the lady over the phone asked how was your check in last night and how was everything going? I was confused seems they didn't reported those problems to their manager and they didn't communicate with eachother at all.
Really disappointed stay.
Comment from Hotel Management
23 Feb 2024 by Bec, Hotel Management
Thank you for taking the time to leave a review. We are saddened to hear of your experience with your late check-in. In the summer months we do keep on top of all ant issue and since your correspondence about this issue we have taken corrective action.The security company on our cards is the company that we do use so unsure of the confusion.We do sincerely hope you enjoyed your stay with us and your visit to Launceston.Riverside team
by A verified traveler from Minto
Posted 21 Feb 2024
Room was spotless and clean. Extra comfortable bed and excellent eating options located at the hotel. Good location 5 minute drive from city centre. Laundry facilities are available at the hotel.
Comment from Hotel Management
23 Feb 2024 by Bec, Hotel Management
Thank you for your fantastic review.team riverside
by A verified traveler
Posted 16 Feb 2024 on Wotif
Lots of road noise!
by A verified traveler
Posted 15 Feb 2024 on Hotels
