Ratings based on 567 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Mar 2024
Room was only half cleaned every day
Comment from Hotel Management
2 Apr 2024 by Peter B, Hotel Management
Dear David,Thank you for taking the time to share your feedback. We sincerely apologise that your room wasn't fully cleaned daily to during your stay. We are sorry but reception staff must have failed to inform you of our cleaning policy which is similar to a motel We do a full clean before and after stays and if you are staying for more than 5 days then a full clean on the 4th day. Please be assured that we'll address this with our reception team to be more informative.Kind regards,Guest ServicesLaunceston Central Apartment Hotel
by A verified traveler
Posted 27 Mar 2024
Very impressed with the staff at this property, especially the guy in reception, so friendly and helpful, this was our second stay and they had stored our bags while we were on the Overland Track for a week, delighted on return that our bags had been put in the room ready for us. We had a one bedroom apartment, very spacious, with a full kitchen and laundry. The only negatives were the washing machine was a little dirty and had to be cleaned before use and the sofa isn't very comfy. Apart from that we really enjoyed our 2 night stay. Parking near the property was easy and street parking was free between 5.30pm and 9am and they also provided a parking card for the secure multi level carpark across the road. Would definately stay again.
Comment from Hotel Management
2 Apr 2024 by Peter B, Hotel Management
Dear Sarah,Thank you for taking the time to review our hotel. We're glad you enjoyed our central location, found the studio spacious, and appreciated our friendly reception staff. We understand your feedback about the lift noise and will consider ways to mitigate it for future guests. Thank you for choosing to stay with us, and we hope to welcome you back again soon!Kind regards,Guest Services
by A verified traveler
Posted 26 Mar 2024
This is a hotel in a period building, so has some little quirks. Centrally located and easy to walk anywhere in the CBD for shopping or food. We stayed in a Studio which was surprisingly spacious and comfy. Big shout out to the friendly reception staff, we were able to store bags while on a Trek, as we were leaving before reception opened, they let us leave the bags in our room, drop our key in the key box and they collected and stored our bags once we had left. The only downside to this hotel is the lift is ancient and you can hear it in the rooms, but they do provide ear plugs conveniently available in the lift.
Comment from Hotel Management
2 Apr 2024 by Peter B, Hotel Management
Dear Sarah,Thank you for returning to stay with us and for your fantastic review on Expedia. It's a pleasure to know that our team, particularly our reception staff, made a lasting impression with their friendliness and helpfulness. We're also glad that the convenience of our parking facilities added to the ease of your visit.Your feedback regarding the washing machine and sofa has been noted, and we will address these points to improve our guest experience.We're looking forward to your next stay and wish you safe travels until then.Kind regards,Guest ServicesLaunceston Central Apartment Hotel
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
18 Mar 2024 by Peter B, Hotel Management
Dear RONGO,Thank you for taking the time to review our hotel. We're glad you had a positive experience overall. Kind regards,Guest ServicesLaunceston Central Apartment Hotel
by A verified traveler
Posted 29 Feb 2024 on Hotels
Happy with everything
Comment from Hotel Management
5 Mar 2024 by Peter B, Hotel Management
Dear Jeremy,Thank you for choosing to stay with us on your visit to Launceston. We are delighted you had a positive experience. Kind Regards,Guest ServicesLaunceston Central Apartment Hotel
by A verified traveler
Great place to stay
Posted 23 Feb 2024 on HotelsGreat place. With a lift, it made our visit much easier. My sister has problems with stairs, so we used the entrance at the rear of the building which took us out to the street/ Parking was across the road in the three story carpark and very easy. Mostly free overnight and small hourly charges during the day. Much cheaper than other places. Be aware that a lot of shops/cafes, etc are not open on Sunday in Launceston but we did find a great place for breakfast in Brisbane Street. Great breakfast and offers GF too. Look for the arcades linking Paterson and Brisbane Streets.
Comment from Hotel Management
28 Feb 2024 by Peter B, Hotel Management
Dear Marilyn,Receiving a perfect score from you truly makes our day! We're so glad that the lift and the rear entrance provided the necessary convenience for your sister, making your visit much easier. It's great you found the parking straightforward and economical, adding to the ease of your stay.Your tip about the shops and cafes' Sunday hours is valuable for future guests, and discovering a great breakfast spot on Brisbane Street sounds like a delightful find, especially with gluten-free options.We appreciate your insights and are thrilled you had such a positive experience. Looking forward to welcoming you back for another great stay in Launceston.Kind regards,Guest Services, Launceston Central Apartment Hotel
by A verified traveler
Posted 18 Feb 2024
The desk staff are very nice and helpful. The property is old and really needs some updates.
The fridge and microwave was good but the dishwasher is terrible. You can't hear the tv when the dishwasher is running. The elevator is really loud and you can hear it groaning away when someone is using it.
Comment from Hotel Management
28 Feb 2024 by Peter B, Hotel Management
Dear Robert,Thank you for choosing to stay with us and for sharing your feedback. It's good that you found our front desk staff nice and helpful.Your comments regarding the property, dishwasher, and elevator have been noted and will be used to improve our services. Please accept our apologies for any inconvenience caused. We hope to welcome you back in the future for a more enjoyable stay. Travel safely!Kind regards,Guest ServicesLaunceston Central Apartment Hotel
by A verified traveler
Posted 5 Feb 2024 on Wotif
Great location. Room very noisy due to fridge that kept cutting in during the night . Exhaust fan in bathroom super noisy.
Staff friendly
Comment from Hotel Management
6 Feb 2024 by Peter B, Hotel Management
Dear Margaret,Thank you for sharing your feedback on your stay. We're glad to hear you appreciated our great location and found our staff friendly. However, we apologise for the inconvenience caused by the noisy fridge and exhaust fan in your room. These issues are not in line with our standards for guest comfort, and we will address them promptly to ensure a more peaceful environment for our guests.We hope to have the opportunity to welcome you back and provide you with a more comfortable and quiet experience.Kind regards,Guest Services, Launceston Central Apartment Hotel.
by A verified traveler
Posted 23 Jan 2024
We found the shower with hair in it from previous guests, old clothing on the top of a cupboard, and grotty window sills with lots of smoke butts left outside of them. These were our first impressions of this property which was disappointing.
Comment from Hotel Management
30 Jan 2024 by PeterB, Hotel Management
Dear Suzie,Thank you for choosing to stay with us and for sharing your feedback. We are truly sorry that your first impressions were not up to our usual standards and it's disappointing to hear about the cleanliness issues you encountered. We take these matters seriously and will address them promptly with our housekeeping team.We hope that despite these issues, you were able to enjoy your time in Launceston. We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future for a more positive experience.Kind regards,Guest ServicesLaunceston Central Apartment Hotel
by A verified traveler
Posted 27 Dec 2023 on Wotif
Comment from Hotel Management
1 Jan 2024 by Peter B, Hotel Management
Dear Nathan,We hope that you had a wonderful Christmas and we wish you a Happy New Year! Thank you for your fantastic 5-star review. We greatly appreciate your positive feedback and are delighted to hear that you had a pleasant stay at our hotel. If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back in the future.Kind Regards,Guest ServicesLaunceston Central Apartment Hotel
