Ratings based on 442 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Overall was a great experience. Breakfast was good, staff super friendly, pool clean, and nice environment.
The room was a perfect size, clean and comfortable. Only downside was the condition of the bathroom. It had stained walls, broken mirror, and half used toilet paper.
Comment from Hotel Management
17 Apr 2024 by Amanda Little, Hotel Management
Thank you for taking the time to provide your very honest and valuable feedback for your recent stay at the TownePlace Suites Albany Airport Latham. We sincerely appreciate you bringing your concerns to our attention and have spoken with the maintenance team to ensure your experience is an isolated incident. Thank you again for choosing our hotel and we hope to welcome you back again in the future!
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
25 Apr 2024 by Amanda Little, Hotel Management
Thank you for taking the time to provide your wonderful review for your recent stay at the TownePlace Suites Albany Airport. We are so pleased you had an enjoyable stay and hope to welcome you back again in the future!
by A verified traveler
Posted 27 Mar 2024
We were in town for a funeral, and the staff was so kind. The property was clean, and the breakfast was very good.
I'll be back the next time I visit the area.
Comment from Hotel Management
27 Mar 2024 by Amanda Little, Hotel Management
Thank you so much for taking the time to provide your very kind and valuable feedback for your recent stay at the TownePlace Suites Albany Airport. We are so pleased you had a relaxing stay during a difficult time. Thank you again for choosing our hotel.
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Amanda Little, Hotel Management
Thank you for taking the time to review your recent stay at the TownePlace Suites Albany Airport. We sincerely appreciate you choosing our hotel and hope to welcome you back again in the future.
by A verified traveler
Posted 8 Mar 2024
Hospitable staff all around
Comment from Hotel Management
8 Mar 2024 by Amanda Little, Hotel Management
Thank you for taking the time to provide your very kind and thoughtful feedback for your recent stay at the TownePlace Suites Albany Airport. It was a pleasure to host you and we hope to welcome you back again soon!
by A verified traveler
Posted 26 Feb 2024
Staff was very friendly, check in was easy, and facilities spotless.
Comment from Hotel Management
29 Feb 2024 by Amanda Little, Hotel Management
Thank you for taking the time to provide your very kind and valuable feedback for your recent stay at the TownePlace Suites Albany Airport. It was a pleasure hosting you and we hope to welcome you back again in the future!
by A verified traveler
Posted 16 Feb 2024
The bath tub was stopped up so we take a shower. The water wouldn’t go down right away.
Comment from Hotel Management
17 Feb 2024 by Amanda Little, Hotel Management
Thank you for taking the time to provide your honest and valuable feedback for your recent stay at the TownePlace Suites Albany Airport. It was a pleasure to host you and we have made our rooms team aware of your room issues.
by A verified traveler
Posted 9 Feb 2024
Nice cozy stay!
Comment from Hotel Management
11 Feb 2024 by Amanda Little, Hotel Management
Thank you for taking the time to provide your very kind review for your recent stay at the TownePlace Suites Albany Airport. We are so pleased you had a relaxing stay and hope to welcome you back again in the future!
by A verified traveler
Posted 28 Jan 2024 on Hotels
Comment from Hotel Management
31 Jan 2024 by Amanda Little, Hotel Management
Thank you for taking the time to provide your outstanding review for your recent stay at the TownePlace Suites Albany Airport. We are so pleased that you had an enjoyable stay and hope to welcome you back again in the future!
by A verified traveler
Posted 25 Jan 2024
Comment from Hotel Management
25 Mar 2024 by Amanda Little, Hotel Management
Thank you so much for taking the time to provide your wonderful rating for your recent stay at the TownePlace Suites Albany Airport. It was a pleasure to host you and we hope to welcome you back again!
