Ratings based on 39 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jul 2022
My friend and I stayed at this location for a Saturday night while visiting Latacunga. The hotel is nice, but is located next to a discotec. Music from the disco could be heard clearly in our room. The music lasted until about 5AM. We were both unable to sleep. The shower had semi-hot water. For the price was paid for this, I was expecting a lot more than what we received. Definitely not going to stay here ever again.
Comment from Hotel Management
5 Jul 2022 by Nelson, Hotel Management
Good evening, dear Darin,
Thank you for reporting the incident, the authorities have already been informed and are conducting the investigation, regarding the noise. Regarding hot water, it is calibrated at 40 degrees. After the Indigenous Strike they were the first guests.
by A verified traveler
Posted 25 Jul 2021
The hotel is in the heart of old Latacunga so we could walk just about everywhere. Latacunga itself is a base for visiting Volcan Cotopaxi and Quilotoa, two of Ecuador's premier sites.
While it may strange, it was very cold there during our visit and, of course, buildings are not heated including this hotel. I asked for and received a space heater, without which my stay would have been very difficult.
One unexpected surprise was having to pay cash for the room, since the pandemic has reduced the hotel's occupancy rate to such a low level that they no longer have sufficient volume of activity to maintain their account.
Comment from Hotel Management
25 Jul 2021 by Nelson, Hotel Management
Good morning James, thank you for your positive comments, this encourages us to continue standing, this tourism sector has been hit hard by the pandemic. We survive and this is enough.
by A verified traveler
Worst hotel on my 14 day trips thru Ecuador
Posted 6 Dec 2018 on HotelsHotel owner had a family party - which kept going until late. They didn't not stop until, we asked for a second time. You either run a business or you don't. I don't care about the owners celebration schedule. Breakfast, which was included, wasn't ready in the mornings - However, it was a good breakfast. In the two days that we were there, they never picked up and/or cleaned the tables from the party, The cherry on top was to be contacted from the Hotel (private email) accusing me of not checking out and not paying. On top of that, they have the number of nights and reservation code wrong, so i told them that i will only listen to them, if they acted thru hotels.com. The people working there were very nice (front desk and kitchen), feel sorry for them, as I believe they are understaffed and they do what they can. Overall unorganized and wouldn't recommend staying here, unless they get it together. The fact they consider themselves 4 star is laughable.
by A verified traveler from New York
Posted 3 Dec 2018
The owner cancelled our two night reservation and argumentes that he never received any booking from Expedia.
That specific weekend was in high demand and the gentleman did not offered us any other solution NOT even an apology.
Definitely NOT trustworthy.
by A verified traveler
Posted 21 Oct 2018
Comment from Hotel Management
26 Oct 2018 by Nelson, Hotel Management
Buenon días,
Estimado Anonymus, gracias por tus comentarios. esto nos permite mejorar
Recommended
for Personal Eventby A verified traveler
Posted 23 Feb 2018 on Hotels
The staff was incredibly helpful in getting me settled and helping me navigate getting the best guide for Cotopaxi. They were also great to practice my Spanish skills with!
Comment from Hotel Management
25 Feb 2018 by Nelson, Hotel Management
Thank you for your positive comments, this tells us that we are on the right track
Recommended
for Everyoneby A verified traveler
Good central location
Posted 31 May 2017Good caring staff. Room was clean and shower pressure and temperature was great.
Recommended
for Everyoneby A verified traveler from US
Fantastic room
Posted 25 Oct 2016
Pros: See above
Cons: Sometimes no one was around to answer questions but otherwise great.
Location: There is not much to do in Latacunga but the area is surrounded by volcanoes and
A large National Park called Cotopaxi, fantastic.
Initially they gave us a room without a window but they moved us after we asked and gave
Us a fantastic room with windows all across and a view of the lit church tower.
The staff at the hotel are very kind and helpful. They arranged a tour to Cotopaxi volcano
That was great.
by A verified traveler
Nearly deserted, with disinterested staff
Posted 17 Oct 2016 on HotelsRolled into Latacunga around 4pm on a rainy Sunday after a day at Cotopaxi. The town was essentially deserted, which was fine, but so was the hotel. The person on duty seemed surprised that we had arrived, despite our reservation. The room we were shown was quite small and the decor very dated. The courtyard outside the room seemed nice and newly renovated. No one seemed too interested in helping us find a place to eat and it was made clear that the hotel's restaurant would not be available. One night was enough.
Recommended
for Everyoneby A verified traveler from Bothell, WA
Nice little spot near the main plaza.
Posted 8 Jun 2016Our stay here was just one night, but it's a pretty cozy place at a descent price. The gentleman at the front desk spoke English pretty well and helped us plan our next hotel stay by making a reservation for us in the next town we were headed to. The breakfast isn't included here, but a nice breakfast is offered. Overall the place is clean, fairly secure, and reasonably quiet.
