Ratings based on 232 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
We had an amazing stay here!! The staff is absolutely phenomenal, very helpful and responsive. The property itself is beautiful and a very convenient location being so close to Montelupo train station. We used this to go in and out of the city only 30 minutes! Parking for the car was plentiful. Breakfast had lots of selection. The restaurant across the road is very reasonably priced with great local cuisine. The rooms were clean and stocked with basic necessities. The rooms have a unique charm to them. The only slight improvement would be a little update to the comfort of the bed. Overal I recommend this hotel to anyone looking to experience Florence and SG/surrounding area.
Thank you!!
by A verified traveler
Posted 6 Oct 2023
The property is quaint with spacious rooms and inviting common areas. Staff was very friendly and helpful.
by A verified traveler
Posted 20 Sep 2023 on Hotels
by A verified traveler
Posted 18 Sep 2023
Ok I normally do not leave reviews and I like to let people find out for themselves. There was dirt and mold above the bed on a picture that they did clean and all I got in return for this disgustingness sleeping in it for two days was 1 free tea. They could have offered one night free for the horrible week old unrefrigerated hard-boiled eggs that were green brown and smelled like fish. I was lied to my face about how they cooked them in the morning and they didn't, everything sat overnight all day under glass. you have to refrigerate eggs!!! Just a lousy overall stay in what should have been an amazing experience because it's a converted convent but that's the best part of it. That room needs to be power washed clean it is filthy! The bathroom however seemed very decent. The room was very very small and right on the highway and the one good part about that was you knew it was time to go to sleep when the traffic died down. I hate to leave reviews and I know this is very negative but this place needs an overhaul!
Comment from Hotel Management
21 Sep 2023 by Michela, Hotel Management
Buongiorno, la ringrazio per la sua recensione, che seppur negativa ci aiuta a migliorare. Le ricordo però che lei ha prenotato una camera singola con dimensioni ben specificate su questo portale. Non abbiamo riscontrato nella camera i problemi da lei descritti, ma per accontentarla le è stato proposto più volte dalla collega di cambiare stanza, ma purtroppo lei ha declinato la proposta. Per quanto riguarda invece la colazione le assicuro che le uova vengono cotte ogni mattina. Come del resto tutti gli altri prodotti.
by A verified traveler
Posted 5 Jun 2023 on Hotels
by A verified traveler
Posted 30 Dec 2022 on Hotels
by A verified traveler
Posted 18 Dec 2022 on Hotels
by A verified traveler
Posted 5 Dec 2022 on Hotels
by A verified traveler
Posted 12 Jul 2022 on Hotels
by A verified traveler
Overall good stay
Posted 27 Jul 2021 on HotelsHotel was easy to find. Great breakfast options. Clean room. Hotel advertises air conditioning but it is controlled by staff so room was warmer than preferred.
