Ratings based on 6,699 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
I would NEVER stay at this out of the way Hotel ever again. You have to walk at least 1.5 to 2.5 miles to get to the strip. The room we were in was so small at such a high cost it was ridiculous! Calling each day for extra towels for no reason because they never got delivered. Room didn’t get cleaned until we got back in the afternoon to shower and had to wait out of the room for it to get cleaned—said they were very busy and understaffed. This hotel is not a good destination.
by A verified traveler
Posted 2 May 2024
Overall stay was good. Would've given 5 stars, but I didn't like having the door that was connected to the room next to me. I understand hotel rooms are bound to have some kind of noise come through the walls from other rooms, but for an upgrade to a "suite" I payed over $400 for I expected a bit less noise coming through the door that was connected to the other room...or maybe not even have a door connecting to the other room there. Just expected more privacy.
Other than that, the bogo drinks were nice and strong, appreciated the cleanliness of the lobby restrooms, and looked the walking distance to a heart korean restaurant right across the street!
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by Hotel Management, Hotel Management
Dear Gabrielle,It was an honor having you as our guest, and we appreciate your high rating! Thank you, and we look forward to your return to Virgin Hotels Las Vegas.
by A verified traveler
Posted 30 Apr 2024
I liked that there was a liquor store, a dispensary, a CVC pharmacy, and several dining options within walking distance (across the street).
I didn't like the fact that the hotel advertisement picture showed a beautiful, large pool area with hot tubs and cabanas etc, but when we went out to use it we were told it was for "friends and family" only, and the tiny upstairs pool area that we were allowed to use did not have a hot tub, cabanas, and a very limited amount of seating.
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Maggie,Thank you for staying with us and taking the time to share your thoughts. We're glad our location worked well for your trip, and we apologize for any disappointment regarding Kassi Beach Club, which is set to open this Saturday, May 4. We are excited for this brand new pool and dining concept, and what you saw was their team’s practice day to ensure the delivery of exceptional service for the upcoming season. With that said, we hope you were able to enjoy The Pool, our resort’s main pool. It was a pleasure having you as our guest, and we hope to welcome you back soon to experience our new Mediterranean escape right here in Vegas.
by A verified traveler
Posted 30 Apr 2024
Property was great, amenities were great, dining was awesome and the staff were friendly and professional especially Lala at the check in desk, concierge I’m sorry I don’t recall her name. The waiter at the Kitchen restaurant and the staff at the Thai food restaurant night market the food was great at many of the restaurants there inside. The reason we visited this hotel was because we had such a wonderful experience on virgin cruise and the hotel didn’t disappoint us. Oh also , the yoga instructor and experience was great 😊
by A verified traveler
Posted 30 Apr 2024
Close by the main attractions but also feels like it is your own resort, lots of options, got everything accessible from entertainment to relaxation.
Comment from Hotel Management
2 May 2024 by Hotel Management, Hotel Management
Dear Caitlynn,Thank you for choosing Virgin Hotels Las Vegas, Curio Collection by Hilton! We're glad you appreciated our convenient location and many amenities, and we hope to see you again soon.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Hotel Management, Hotel Management
Dear Megan,Thank you for staying with us at Virgin Hotels Las Vegas. Based on your rating it seems you had an overall enjoyable visit. However, we regret not meeting your expectations in all areas, and we hope to welcome you back soon for an even better experience.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Hotel Management, Hotel Management
Dear Alexa,It's an honor to receive your high rating, and we look forward to having you back at Virgin Hotels Las Vegas for another positive experience!
by A verified traveler from mission viejo
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Hotel Management, Hotel Management
Dear Janet,We appreciate you choosing Virgin Hotels Las Vegas to host your Vegas trip, and we hope to welcome you back soon!
by A verified traveler
Posted 29 Apr 2024
The shower in the room was terrible. It had zero pressure and there was just a trickle of water coming out the showerhead, and no there was no way to control it. The shower floor had mold around the corners.
Comment from Hotel Management
1 May 2024 by Hotel Management, Hotel Management
Dear Ekaterini,Thank you for taking a moment to share your thoughts. It is disappointing to learn that your recent expereince fell short of expectations. We'll be sure to share your feedback with the respective teams to ensure our high standards of cleanliness are being met, and any necessary adjustments or repairs are made promptly. We hope you enjoyed your time in Las Vegas and that you will give us another chance to change your perceptions down the line.
