Ratings based on 989 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Clean modernized room..Thank you
Comment from Hotel Management
21 May 2024 by Guest Relations, Hotel Management
Thank you for your review, we're glad you enjoyed your stay with us and we hope to see you again soon.
by A verified traveler
Posted 17 May 2024
The room was clean. The door to the room had at least a 1/2 inch gap all the way around with light shining through. The area around the hotel was questionable. Was ok for a single night but do not recommend. Very noisy and empty liquor bottles in parking lot next morning.
Comment from Hotel Management
21 May 2024 by Guest Relations, Hotel Management
Thank you for your review, we apologize for and inconvenience you may have experienced we will work hard to take care of the issues you experienced during your stay.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
21 May 2024 by Guest Relations, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Cheyenne, Hotel Management
Thank you for your review! Thunderbird hotel Team
by A verified traveler
Posted 12 May 2024
I liked the place,but my room had bed bugs. They acted promptly
Comment from Hotel Management
14 May 2024 by Cheyenne, Hotel Management
Thank you for your review! We take these types of claims seriously and currently are in the process of investigating the situation. We will be in touch with you after the necessary inspections have been made. Thank you for your understanding, Thunderbird hotel Team
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
14 May 2024 by Cheyenne, Hotel Management
Thank you so much for your review! Thunderbird Hotel Team
by A verified traveler
Posted 7 May 2024
The room is nice. The outside of the property needs some work. It was noisy as you can hear everyone walking by. The front staff was super rude and unprofessional. I did not like that they do not allow a late check out. There is a fee if you pass the check out time.
Comment from Hotel Management
14 May 2024 by Cheyenne, Hotel Management
Thank you for your review! We appreciate your feedback. Upon booking you agree to the terms and conditions as well as policies when it comes to check out time and potential late check out fees. There's policies help us stay on track and ensure we are able to access the rooms and clean them in a timely fashion so rooms will be ready for check in at 3pm.Thank you for your understanding,
by A verified traveler
Posted 1 May 2024
Excellent place to stay. Good location.
Comment from Hotel Management
2 May 2024 by Guest Relations, Hotel Management
Thank you for your feedback! We're glad to hear you enjoyed your stay with us! We hope to see you again soon and wish you happy travels!
by A verified traveler
Posted 26 Apr 2024
Liked everything for the time I was there during a layover ..loved the easy check in and the staff helped me out
Comment from Hotel Management
2 May 2024 by Guest Relations, Hotel Management
Thank you for your feedback! We're glad to hear you enjoyed your stay with us and that our staff was able to assist with your troubles. We wish you safe and happy travels!
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
2 May 2024 by Guest Relations, Hotel Management
Thank you for your feedback! We're glad you enjoyed you stay with us and we hope to see you again soon! Happy Travels!
