Ratings based on 37 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Parma
Posted 3 Jun 2024
The Prestige Club Lounge is an outstanding perk. Breakfast, happy hour, grab and go water/coffee - if you plan around what the Lounge offers (schedule later shows/dinners to maximize happy hour, start each day with breakfast), the benefits will far exceed the cost, especially considering Las Vegas prices if you went elsewhere for the equivalent amount of food & drinks. Service was excellent and everything we had ranged from good to great - we'd definitely go back.
First experience at the Palazzo after previously staying at the Venetian and although it's a similar experience with many shared benefits, my wife and I preferred the Palazzo side, overall.
by A verified traveler
Posted 23 Mar 2024
The best thing about the property os the concerage who went above and beyond to help us
by A verified traveler
Perhaps a Bit Understaffed or Undertrained
Posted 5 Mar 2024 on HotelsIt seems lately that hotels and restaurants are typically understaffed, or simply undertraining their staff, resulting in unsatisfactory service levels and significantly increased wait times. My recent stay at the Palazzo was no exception. I had a club level representative promise to assist with a dinner reservation, but never heard from them again. I called for room service one day and got a recording there would be a wait of at least 10 minutes JUST TO ORDER! When I finally reached someone, I was told it would take 90 minutes to receive a turkey wrap. This was repeated on my last day as well. 90 minutes for a chicken sandwich. I find this unacceptable.
by A verified traveler
Posted 3 Mar 2024
The suite was huge but starting to feel a little dated in style. No place for ladies to put their feet in the shower to shave. Why does no one have this? We had a club level king without an upgraded view which meant we basically had the ice machine in our bedroom. That was very annoying to pay club prices and still have to deal with that. The club area was nice with strong drinks at happy hour and a nice breakfast with attentive staff. Club level was necessary because there are no coffee machines in the rooms and the line for Starbucks was insane. The room is too large to not have a coffee maker honestly. We also had to call for our room to have service, which also felt cheap. At that level, the rooms should be attended to daily unless there’s a privacy sign on the door.
by A verified traveler
Not Worth the High Cost
Posted 1 Mar 2024 on HotelsCertainly not worth the high price they charge. Our reception was awful. The evening dinner food selection needs to be totally improved, they rely on pork bacon for most offerings. Space is many times limited. Find another VIP club please.
by A verified traveler
Posted 10 Jan 2024
by A verified traveler
Grand hotel, service could be better
Posted 29 Oct 2023 on HotelsGrand hotel, beautiful and clean. Rooms are large, bed is comfortable, bathroom is huge and clean. They charge for parking (even self).
We had the premium club lounge and it was kind of disappointing and I will skip that. The breakfast is worse than what you get at holiday inn express, evening snacks are even worse. The staff at lounge is great, with Banchi being particularly wholesome !
The best part about lounge is the private check in, check out but that's not enough to justify the price.
The washroom toiletries could be way better than what they provide, we didn't even get a refill on our second day.
by A verified traveler
Posted 23 Oct 2023 on Hotels
Jesus was Amazing at the front desk!! We may come back to stay just because of him!! Great great customer service!!
by A verified traveler
Posted 16 Sep 2023
by A verified traveler
Posted 31 Jul 2023
