Ratings based on 2,152 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
The hotel was better then I expected . It wasn’t your typical Las Vegas strip hardcore party all out vibes but it still gave us the party we enjoyed. Plus the drinks were very affordable and not as expensive compared to the Las Vegas strip. The dining options were outstanding and affordable yet again, especially the place called “the brass fork” that’s open 24/7. Amazing food. I would definitely come back and spend the night again.
by A verified traveler
Posted 29 Apr 2024
Old and needs to be updated
by A verified traveler
Posted 28 Apr 2024
The staff are not flexible
Comment from Hotel Management
29 Apr 2024 by Anell Mancebo Abreu, Hotel Management
Thank you for bringing this to our attention. We greatly appreciate you pointing this out for us, and we will use your comments to provide a better experience for everyone. We hope to have the opportunity to welcome you back soon.
by A verified traveler
Posted 28 Apr 2024
Anthony who work at the staekbhouse was the best he was awesome.
The over all though was not so good. Smoking, rooms were ok . For pur first time gaming felt luke nonone to help us. Would not recommend or come back. And we live hawaii so this was important us.
Comment from Hotel Management
28 Apr 2024 by Anell Mancebo Abreu, Hotel Management
From your review, we can see your experience was not reflective of our brand. It is especially concerning as we strive to give our guests the best platform to make special moments, and create great memories with us. Our guests are our passion and we want to work towards providing them with an exceptional experience, therefore it is disheartening to miss out on a dear guest. Please be assured that your comments have been shared with our management team and will be reviewed with the highest regard. We hope you allow us the opportunity to prove this was just a one-time exception, by visiting us again. Thank you for staying with us.
by A verified traveler
Posted 27 Apr 2024
Not a thing. It was great.
Comment from Hotel Management
27 Apr 2024 by Anell Mancebo Abreu, Hotel Management
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.
by A verified traveler
Posted 26 Apr 2024
I am not a casino guy, but this place really changed since covid. Used to have many more restaurants and stores.
Comment from Hotel Management
26 Apr 2024 by Sunset Station , Hotel Management
Thanks for taking the time to write about your recent experience here at Sunset Station Hotel and Casino.
by A verified traveler
Posted 26 Apr 2024
We enjoyed our time at Sunset Station due to the great staff working in all areas. Our room was comfortable but could use a little updating- however it was still a good value for the price. Please consider adding a refrigerator to the rooms and double sinks to the expansive bathroom counters.
Comment from Hotel Management
28 Apr 2024 by Anell Mancebo Abreu, Hotel Management
Thank you for taking the time to leave a review! We are thrilled to hear that you enjoyed your experience at our casino, and appreciate your feedback about our clean rooms and friendly staff. We hope to have the opportunity to welcome you back soon!
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Sunset Station , Hotel Management
Thanks for taking the time to write about your recent experience here at Sunset Station Hotel and Casino.
by A verified traveler
Posted 25 Apr 2024
Everything was great except they allow dogs and we almost walked in dog poop right in the middle of the casino on the floor. Then we saw the same dog that morning in the restaurant and you can see the dog hair flying around. NO DOGS was not a service dog either.
Comment from Hotel Management
26 Apr 2024 by Sunset Station , Hotel Management
Thank you for choosing Sunset Station Hotel and Casino and for taking the time to provide feedback about your experience. We will review your comments with the highest regard.
by A verified traveler
Posted 24 Apr 2024
Needs a remodel
Comment from Hotel Management
24 Apr 2024 by Sunset Station , Hotel Management
Thank you so much for your review. Every customer’s opinion matters to us as we are continually striving to improve our service.
