Ratings based on 19,243 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from CALGARY
Posted 3 May 2024
I did early check in and paid 50$ fee. But when they offered upgrade the room the early check in charging fee dropped .
The firat room was so stinky like.. all over the smoking smell and saw dead bird out balconi which cannot open and remove it. They change the room and it was clean and better view.
Very convenience location.
Comment from Hotel Management
3 May 2024 by Dan, Hotel Management
I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.
by A verified traveler
Posted 3 May 2024
I loved it, just can’t wait to go back
Comment from Hotel Management
3 May 2024 by Kimberly, Hotel Management
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 3 May 2024
Great property to enjoy
Comment from Hotel Management
3 May 2024 by Kimberly, Hotel Management
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
by A verified traveler from Lima
Posted 3 May 2024
Location is perfect, just in the middle of everything interesting in Las Vegas. Room was nice and clean. Housekeeping lady was friendly and helpful. Staff in general is not that nice, looks like they are tired of their jobs and of so many guests. Important point to mention is Wifi connection, you can connect only 2 devices per room (means 1 device per person) and it would be okay, but the regular network is very slow in the rooms, so you actually need to connect your cellphone and laptop. It is just fine if you have only one cellphone per person. In conclusion, good place to stay in very convenient location.
Comment from Hotel Management
3 May 2024 by Kimberly, Hotel Management
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 2 May 2024
very clean and quiet in the room. I didn't like the reception on the television as it seemed many channels in standard definition
Comment from Hotel Management
3 May 2024 by kim, Hotel Management
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 2 May 2024
Check in was easy. After our first night we left early for the morning got back around 1 room was not cleaned. Westboro the pool for a few hours still not cleaned when we returned. Called several times assured the room would be cleaned when we returned got back around 10 room was never cleaned. When I called front desk I was told I had to call to ask for cleaning service. I did. Lady on phone nasty. Never forgot speak to a real person until day before checkout
Comment from Hotel Management
3 May 2024 by Kimberly, Hotel Management
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
by A verified traveler
Posted 2 May 2024
Great area.
Comment from Hotel Management
2 May 2024 by Ruby, Hotel Management
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 2 May 2024
Rooms need to be updated
Comment from Hotel Management
2 May 2024 by Ruby, Hotel Management
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day
by A verified traveler
Posted 2 May 2024
For the money you’re charging there could be coffee in the room. I walked in and the light didn’t work. There are no washcloths in my room. A few other things that I had to call either housekeeping, the front desk, or maintenance floor. Front desk was never available. Our resort size seems to be poorly run
Comment from Hotel Management
2 May 2024 by Ruby, Hotel Management
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will alert the housekeeping team and we will work hard to fix the issues you've experienced. Please have a great day.
by A verified traveler
Posted 2 May 2024
