Ratings based on 2,820 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
It’s dated and tired. Things in the room are worn out. The couch has cushion covers, the headboard vinyl is peeling.
Comment from Hotel Management
24 Apr 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it. We are sorry if you experienced some inconvenience during your stay. We will take your feedback into account to enhance our services and aim to offer an even better experience in the future.
by A verified traveler
Posted 22 Apr 2024
I loved the property how it had everything you needed like plates, cups, and kitchen utensils. The jetted bath tub was amazing. The service was exceptional.
Comment from Hotel Management
22 Apr 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it.
by A verified traveler
Posted 18 Apr 2024
I was only here for one night but I was very impressed. Your staff is very friendly and helpful. The room was lovely - clean with a great view.
Comment from Hotel Management
19 Apr 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it. We're glad that you enjoyed your stay with us.
by A verified traveler
Posted 13 Apr 2024
Nice pool choices, great location, ease of checkin/check-out. Helpful staff.
Comment from Hotel Management
13 Apr 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
13 Apr 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it.
by A verified traveler from New Braunfels
Posted 9 Apr 2024
Comment from Hotel Management
29 Apr 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it.
by A verified traveler
Posted 5 Apr 2024
The best thing about this property is if something goes wrong, the valet and security will go above and behind trying to help. The Valet lost my key fob in the rental car and I was going to be charged $500 for a replacement. They offered to pay for the replacement but I had insurance on the rental car that covered the loss of the key. The security team searched and searched doing a wonderful job. Then there was a man that went above and beyond. I think his name was john possibly. Roughly under 6 ft tall, balled, facial hair, super nice man that worked Valet. He made sure we were taken care of during our whole visit since our key was lost. He was super friendly and does his job very well. We were sad that we didn't see him before leaving.
Comment from Hotel Management
8 Apr 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it. We will make sure to forward this to the Hotel's Management team to improve the service.
by A verified traveler
Posted 3 Apr 2024
It was a clean property.
Comment from Hotel Management
3 Apr 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it.
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
4 Apr 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it.
by A verified traveler
Posted 2 Apr 2024
Great fir the price and with kitchen so saves you some money on meals :)
Comment from Hotel Management
2 Apr 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it.
