Ratings based on 1,167 Verified Reviews
3.4 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
HORRIBLE, JASON WAS THE WORST FRONT DESK PERSON, TERRIBLE ATTITUDE!! No housekeeping unless you ask which he didn't inform upon check-in. Smoke alarms had to be disabled as they malfunctioned. 1 replaced the other not, stayed 3 days. Johnny was nice and tried smooth out the bumpy customer service incidents. Upon leaving today, I realized just how filthy the flooring was in our room as i packed our things while barefoot after my shower and had to rewash the soles of my feet before putting on my socks and shoes. Yuck. Very Dissapointing experience, plus pool closed and ice limited access to one of 4 floors. Poorly managed operation.
Comment from Hotel Management
30 Apr 2024 by dsegura, Hotel Management
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
by A verified traveler
Posted 29 Apr 2024
Staff was very helpful and friendly, however the condition is the room terrible at best. Our door handle was barely hanging on and kept getting jammed, our shower has no hot water, and we had to get new key cards every day because they would stop working.
Comment from Hotel Management
30 Apr 2024 by dsegura, Hotel Management
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
by A verified traveler
Posted 28 Apr 2024
When we checked in they gave me a room that wasn’t cleaned by house keeping, there was dirty towels and garbage still in the room. We got a new room and the toilet wouldn’t flush properly and there was no hot water when we showered
Comment from Hotel Management
30 Apr 2024 by dsegura, Hotel Management
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
by A verified traveler
Posted 28 Apr 2024
Sink was falling apart. Toilet had poop stains. Room smelled bad. We would definitely not recommend.
Comment from Hotel Management
30 Apr 2024 by dsegura, Hotel Management
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
by A verified traveler
Posted 27 Apr 2024
Very nice and clean
Comment from Hotel Management
30 Apr 2024 by dsegura, Hotel Management
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager
by A verified traveler
Posted 26 Apr 2024
1
Comment from Hotel Management
30 Apr 2024 by dsegura, Hotel Management
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager
by A verified traveler
Posted 26 Apr 2024
Everything was great. No pool but was still an enjoyable stay. Will be booking here in the future
Comment from Hotel Management
26 Apr 2024 by dsegura, Hotel Management
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager
by A verified traveler
Posted 23 Apr 2024
Loved everything that they had to offer. and still a little confused about the incidental charge or why we were charged twice. and the fact that there swimming pool was closed. but it was a good place to rest up
Comment from Hotel Management
24 Apr 2024 by dsegura, Hotel Management
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager
by A verified traveler
Posted 22 Apr 2024
We enjoyed the stay. At first we thought the room was decent and clean. But once it came to showering we saw how disgusting the tub is. The sink is beautiful but it took a turn with the shower. The curtain was terrible. We also kept struggling with getting into our room every time. The light would flash and the door wouldn’t open, it would literally take at least 5 try’s to get in each time.
Comment from Hotel Management
24 Apr 2024 by dsegura, Hotel Management
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
by A verified traveler
Posted 22 Apr 2024
overall it's a good hotel to stay.
Comment from Hotel Management
24 Apr 2024 by dsegura, Hotel Management
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager
