Ratings based on 994 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Apr 2024
Gave away my hotel room
Comment from Hotel Management
5 Apr 2024 by Jasmin G., Hotel Management
Dear Connor, Thank you for your review. Unfortunately, we had a fire emergency that caused us to relocate all reservations. Any deposits made have been refunded and all cancellation fees have been waived due to this emergency. We do hope to have the opportunity to welcome you back in the future
by A verified traveler
Posted 30 Mar 2024
The rooms were good and so was breakfast spread. Front desk was very supportive.
Comment from Hotel Management
8 Apr 2024 by Jasmin G., Hotel Management
Greetings Kavitha, Thank you for your wonderful feedback. We are so happy that you enjoyed your stay and hope to welcome you back in the future.
by A verified traveler
Posted 26 Mar 2024
The property caught on fire during my stay at 2am. We had to wait for hours to get our belongings after evacuating and no accommodations were made for other hotels. Zero chance I would ever stay at this property again.
Comment from Hotel Management
8 Apr 2024 by Jasmin G., Hotel Management
Dear John, Thank you for staying with us and for leaving your review. We are so sorry for the inconvenience and understand your frustrations. We did make accommodations for alternate hotels and do apologize for the delays due to availability. We have refunded your reservation the evening of the incident and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 26 Mar 2024
by A verified traveler
Posted 24 Mar 2024
First paying for parking at a hotel is ridiculous. The price of the room for a double queen at $230 should come with parking. Only one elevator worked and my confidence in it was quiet low due to the amount of screeching it did. This also resulted in long waits for the elevator as everytime it stopped at your floor it was full and you couldn't get on. I'm glad I'd spent the last 5 days camping in the desert and didn't mind the cold shower since there was zero hot water anyways. Then the website said there was a continental breakfast but failed to mention you'd be charged for that as well. The nickle and diming you with the parking and breakfast combined with the elevator issues and no hot water made me feel like they really couldn't care less about the comfort of thier guest. The front staff and cleaning staff were super nice and helpful but upper management should definitely consider taking better care of the people that stay there.
Comment from Hotel Management
24 Mar 2024 by Gian B, Hotel Management
Greetings Sierra,We're sorry to hear about your most recent experience. Please know that we take your feedback seriously and we are actively working to address the issues you've mentioned to improve our services. We apologize about having just one elevator, we will have our renovations soon and we will fix this issue soon. In regard to breakfast, we do charge for breakfast, but you can book a room that includes breakfast. I hope you give us another chance in the future.Warm Regards,Gian
by A verified traveler
Posted 5 Mar 2024
Rooms need to be updated
Uncomfortable bed, broken window shade, old shower curtain
Comment from Hotel Management
5 Mar 2024 by Jasmin G., Hotel Management
Hello Jackie, Thank you for your most recent stay. We greatly appreciate your feedback. I have great news! We will be starting our full hotel renovation in April 2024, which will be amazing. We do hope that you visit us again later this year, to experience our new hotel.
by A verified traveler from Concord
Posted 2 Mar 2024
The staff are very efficient, helpful and welcoming! Serena and Lynette do a great job at the front desk. The airport shuttle service is a great amenity. The bathroom is very clean and well-stocked.
Comment from Hotel Management
2 Mar 2024 by Gian B, Hotel Management
Thank you so much for your kind words!We're thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!
by A verified traveler
Posted 1 Mar 2024
Comment from Hotel Management
8 Apr 2024 by Jasmin G., Hotel Management
Dear Jennifer,. Thank you for your 5 star rating. We are so pleased to hear that you enjoyed your stay with us. We will be undergoing a full hotel renovation and cant wait for your to experience our new hotel for your next visit.
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
5 Mar 2024 by Jasmin G., Hotel Management
Hello Todd, Thank you for your most recent stay. We appreciate your rating and hope to welcome you back soon.P.S. We will be starting our full hotel renovation in April 2024. We cannot wait for you to see and experience our new hotel.
by A verified traveler
Posted 17 Feb 2024
The pick up from airport was a five min wait. Driver was very informative of local area. Great service.
Comment from Hotel Management
2 Mar 2024 by Gian B, Hotel Management
Thank you so much for your kind words!We're thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!
