Ratings based on 10,075 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Excellent
by A verified traveler
Posted 30 Apr 2024
.
by A verified traveler
Posted 30 Apr 2024
Honestly, I really wouldn’t consider referring Belliago to anybody at this time. It was a special trip that I had made for my boyfriend and I. We had high hopes for the Belliago, and they started out good letting us check in early, but it went down hill from there. When we got to our floor we had to listen to a jackhammer for a couple hours. We weren’t given a heads up that construction was being done, so that was a mood killer. Then as we went to shower before heading out, the shower looked amazing, but when the water turned on there wasn’t very much water pressure. It was more of a water hose just having water run out. The setting on the shower head itself wasn’t working and it came out the same. There was no vent fan in the bathroom so when you showered you’d have to shower again because you were stepping out into a sauna. The grout in the shower floor was wearing away so as you stood in the shower your feet would hurt as the grooves were indenting in your feet. As we ran the air conditioner it only seemed to be felt on the couch. Sleeping at night we set it as low as it could go yet the room was so hot and stuffy. For a lack of better terms it was aesthetically pleasing but functionality it was very outdated and a disappointment. Maybe we just came in with unrealistic expectations, but we left very disappointed. It wasn’t as wonderful as we had hoped for our first vacation together. It was memorable but in the aspect of what we won’t do again.
by A verified traveler
Posted 30 Apr 2024
We enjoyed everything.
by A verified traveler from Lansing
Posted 30 Apr 2024
by A verified traveler
Posted 30 Apr 2024
Front desk staff not overly helpful
Turn down service only happened once
by A verified traveler
Posted 29 Apr 2024
Outstanding. Just outstanding.
Thank you!
by A verified traveler
Posted 29 Apr 2024
My room was hot but hallway was cold. Couldn't get a cup of coffee without standing in a hour line.
Comment from Hotel Management
30 Apr 2024 by Guest Experience, Hotel Management
Dear John,Thank you for taking the time to share your feedback regarding your recent stay at our facility. We apologize for the discomfort you experienced due to the room temperature and the inconvenience caused while trying to get a cup of coffee. We value your patronage and hope for the chance to welcome you back to a more enjoyable visit in the future.
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 29 Apr 2024
The casino smelled like cigarettes - but there is no way around that -
