Sublime Samana Hotel & Residences Reviews

Dear Yanose, Thank you for your excellent review. We shared your comments with our staff, they are more than happy to be recognized for their excellent service. We look forward to welcoming you again in our small paradise Sublime Samana.

Dear Michael,Thank you for giving us the opportunity to serve you a at Sublime Samana during your recent vacations. It is a pleasure to know that you were able to enjoy our services and facilities. Our customer’s satisfaction is our constant goal. Knowing we reached this goal in your recent stay is very rewarding for all our hard working staff members and it will reinforce their commitment to provide quality service to all of our guests.Your comments about our staff and the impeccable service make us very proud. It is with great pleasure that we share your delightful comments with our entire team. We are absolutely sure it will make their day.We would be delighted to welcome you back in the near future.Kind regards,

Dear Guest, We would like to express our deepest gratitude for your generous comments and for posting your review. We are very pleased to know that you enjoyed your visit to our beautiful Resort. Thank you for recommending Sublime Samana. Please do not forget that we will be pleased to welcome you back at anytime.Best regards,

Dear customer, Thank you for your review regarding the Sublime Samana. It is very nice to read your good remarks about our services and facilities. Also we are very happy to know that we were able to exceed your expectations.We look forward to your next stay at our hotel and thank you for recommending us.Kind regards,General ManagerSublime Samana

Dear Mr. Adrian:Thanks for contacting us once again, and for your interest in answer. Please notice that we have already answer your comment on January 14th; so you may verify your expedia account, as it seens you are having issues recieving our answer. Remaining at your services, Sincerely,

Estimada Sra. Linet:Muchas gracias por su valoración positiva en relación a su estadía con nosotros.Nos alegra saber que ha pasado un tiempo agradable en nuestra compañía. Esperamos volverle a ver muy pronto! Sinceramente,

Estimado Sr. Cesar:Muchas gracias por su valoración positiva.

Dear customer, Thank you for sharing your comments with us on your recent family vacation at Sublime Samana.We can assure you that all of our clients’ opinions are very important to us, as it is the most reliable source of information to improve our services and facilities. We appreciate your good comments about our facilities, beach, location, beauty, pool, relaxing ambience, etc. but we regret your perception of the property be the one of a sloppy place with not maintenance after 9 years. It is not possible to have this product without the appropriate maintenance. If you verify the facts, you will learn that last September the hotel was close per one month in order to renovate and give the appropriate maintenance to all units and common areas. We also regret that you have not mentioned to anyone at the property regarding most of the issues you are mentioning or pointing out now, which do not allow us to do anything about it. Please notice that we would really appreciate if you would have taken the time to share those experiences with us during your stay. As per your knowledge and records, you have mentioned to our staff the stove issue and broken glass in balcony; making us feel bad about it to the point that due to the inconvenience a goodwill gesture of US600.00 was offered to you as compensation.It is surprising your comments related to food, as after verifying the hotel records we find out that you ate repeatedly at the hotel; reason why the US600 given as compensation were used to pay your F&B consumption and an extra difference have been pay by you. We strive to create the best possible experience for our guests so it was disappointing to learn that the accommodations did not met with your expectations. We encourage our guests to share their concerns during their stay so that we may address them immediately and create the experience they come to expect of the Sublime Samana. Thank you for the kind acknowledgment of our staff and for sharing your thoughts.Kind regards,

Dear Mr. Rodrigo:Thanks for you kind comments!

Dear Mrs. Patricia:We apreciation you for posting your scoring for the hotel. We are really happy to learn that you have enjoy your stay with us. Sincerely,