Ratings based on 40 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Matelas et literie incontournable
Posted 14 Feb 2024 on HotelsCharmante propriété, malheureusement l'environnement est bruyant (chien, motos)
Vieux matelas dur comme de la roche!
by A verified traveler
Posted 8 Aug 2023
We really enjoyed our stay. The host was accommodating. Great location near Playa Bonita. We wished we could have contacted the host directly via text/whatsup. Great experience!
Comment from Hotel Management
8 Aug 2023 by Sergio Savarese , Hotel Management
Dear Mr. Carlos, We thank you and we remain at your disposal, hoping to host you again in the future.CordiallySergioCasa Lily & Coco
by A verified traveler
Posted 19 Mar 2023
Just what we needed! Quiet, comfortable, clean, friendly host.
by A verified traveler
Posted 12 Jan 2023 on Hotels
Hotel conditions rough, old and in a big need of updating. Air conditioning under performed and we were charged an additional fee.
by A verified traveler
Posted 11 Dec 2022 on Hotels
by A verified traveler
Posted 20 Jun 2022 on Hotels
by A verified traveler
Posted 4 Jul 2021
Is ok
Comment from Hotel Management
9 Jul 2021 by Sergio, Hotel Management
Dear customer,
We thank you for your opinion and hoping to receive you again in our structure, we greet you cordially.
Administration
Casa Lily & Coco
by A verified traveler
Posted 8 Apr 2021
Friendly staff and an owner who kept in touch.
Comment from Hotel Management
9 Jul 2021 by Sergio, Hotel Management
Dear customer,
We thank you for your opinion and hoping to receive you again in our structure, we greet you cordially.
Administration
Casa Lily & Coco
by A verified traveler
Don’t recommend
Posted 28 Feb 2019 on HotelsThe place itself is nice and spacious. We had the apartment with two rooms. However, the person who is in charge greeted us with a beer in hand and made excuses for everything we brought to his attention. First of all, they give you a set of about 7 keys to go in and out of property. We were told they have air conditioner and he said it stopped working a couple days ago. The shower curtain was full of mold. Screens had holes in them. Towels were bare threat. The room never got cleaned even after we asked. The place has a lot of potential if they only invest in someone to take care of it and new towels, curtains, ect.
Were very disappointed and would not recommend :(
Comment from Hotel Management
6 Mar 2019 by Sergio, Hotel Management
Our business is more than 10 years and in support of our seriousness and professionalism, we have a long series of excellent reviews on the web that certify customer satisfaction.
Your opinion is clearly malice and slander towards us and for this reason, we will ask Expedia to cancel your review otherwise we will proceed through the legal channels for slander and false declarations.
The only truth that you have written is that the air conditioner got damaged two days before your arrival and the technician did not have time to repair it but now it is already fully functional. Then, all the rest are lies for the sole purpose of harming us.
The bottles of beer that you saw were empty and left by previous customers of other studio and our staff was simply cleaning and throwing them in the trash and it was yourselves that you asked us to want not the cleaning service. But you have omitted to write all the extreme availability of our staff that has offered extra services outside our facility, which are not competence of the staff (how to accompany you several times to do the shopping or others things..).
We can not understand the reason for your malice and certainly we do not recommend you as a customer.
Administration
Casa Lily & Coco
Recommended
for Everyoneby A verified traveler from Santo domingo DR
Excellent location, friendly host
Posted 27 Jun 2018The house is located near to Playa Bonita. The host is very helpful. I'd recommended to anyone looking for a simple place to stay.
Comment from Hotel Management
2 Jul 2018 by Sergio, Hotel Management
Dear José,
We thank you so much and with the hope of welcoming you again, we greet you cordially.
