Ratings based on 100 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024
Small walk to town; property is beautiful. Our rooms a bit dated, and we couldnt figure out the shower to get hot, water barely came out. The instructions, seemed outdated, so the buttons didnt work. One of our rooms A/C leaked the last night, all of our bags that we left on the floor and also the Chair. luckily our passports werent damaged. I expected a credit or our troubles, but none was offered. Front desk wasnt always staffed so couldnt get bottled waters or ask for help with the A/C; Food was great and Bar staff friendly. The grounds and iew are absolutely beautiful. Would return again though
Comment from Hotel Management
18 Apr 2024 by Hotel Villa Serena, Hotel Management
Thank you for sharing your feedback with us. We are glad to hear that you enjoyed the beautiful property and the great food, as well as the friendly bar staff. We apologize for the issues you encountered with the dated rooms, shower, and A/C leakage. Your experience does not meet our standards, and we are sorry for any inconvenience caused. We will adress these issues promptly to ensure they are resolved for future guests. We appreciate your understanding and hope to welcome you back for a smoother stay next time.
by A verified traveler
Very nice hotel in Las Galaras
Posted 3 Jan 2024 on HotelsLovely location right on the water, with a great beach (la Playita) a short 10 minute walk away. Complementary yoga in the morning was a highlight. Town unfortunately has way too much noisy and polluting traffic as is the case throughout Samana peninsula, but the hotel is super nice.
Comment from Hotel Management
9 Jan 2024 by Angelina, Hotel Management
Thank you for your positive feedback on our beachfront location and complimentary morning yoga. We're sorry to hear about the noise and pollution in the town, and we're actively working on solutions. We're glad you enjoyed our hotel and hope to welcome you back soon.Best,Hotel Villa Serena Team
by A verified traveler
Posted 16 Oct 2023
Excelente ubicación, servicio al cliente, deben mejorar la limpieza de las sabanas.
Comment from Hotel Management
16 Nov 2023 by Villa Serena, Hotel Management
Estimado Armando,Agradecemos sus comentarios positivos sobre nuestra excelente ubicación y servicio al cliente. Lamentamos cualquier problema con la limpieza de las sábanas y tomaremos medidas para mejorar. Esperamos darle la bienvenida nuevamente pronto.Atentamente, Hotel Villa Serena
by A verified traveler
Posted 7 Jun 2023
It has a great view of the ocean which creates a relaxing environment. Staff is very friendly and cordial. The room has a relaxing decoration as well great view of fhe ocean and the small cayo which is right in front of fhe property. If anyone is looking for quiet/tranquil plave in Las Galeras this is the right place.
Comment from Hotel Management
8 Oct 2023 by Hotel Villa Serena, Hotel Management
Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed the great ocean view, the friendly staff, and the relaxing room decoration. It's wonderful that you found our property to be a quiet and tranquil place in Las Galeras. We appreciate your kind words and look forward to welcoming you back for more relaxing moments in the future!
by A verified traveler
Posted 20 Apr 2023
I just enjoyed staying there!
Comment from Hotel Management
8 Oct 2023 by Hotel Villa Serena, Hotel Management
We're thrilled to hear that you enjoyed your stay with us! Your satisfaction is our priority, and we can't wait to have the pleasure of hosting you again in the future for another enjoyable experience. Thank you for choosing us!
by A verified traveler
Posted 21 Mar 2023
Spectacular location. Gorgeous property. Good restaurant and amenities.
Comment from Hotel Management
8 Oct 2023 by Hotel Villa Serena, Hotel Management
We're delighted to hear that you found our location spectacular, the property gorgeous, and that you enjoyed our restaurant and amenities. Providing a memorable experience for our guests is our goal, and your positive feedback is greatly appreciated. We look forward to welcoming you back for another exceptional visit in the future!
by A verified traveler
Posted 4 Mar 2023
El personal de restaurantes es súper amable.
La propiedad es muy linda y súper tranquila
by A verified traveler
Paradise
Posted 15 Feb 2023 on HotelsWonderful secret place. Villa Serene is a very spectacular property
Comment from Hotel Management
8 Oct 2023 by Hotel Villa Serena, Hotel Management
Thank you for your kind words! We're thrilled to hear that you found Villa Serena to be a wonderful and spectacular property. We aim to provide our guests with a special and memorable experience, and your feedback is greatly appreciated. We hope to have the pleasure of hosting you again in the future for more wonderful moments at our hidden gem.
by A verified traveler
Posted 23 Oct 2022
I was sad to arrive after dark and leave in the morning after only one night! What a beautiful property. The rooms are spacious, everything was clean, staff were very helpful. The food was good and reasonably priced, and the restaurant staff were extremely friendly and accommodating. The only improvement I could see is that some soft furnishings - throw pillows etc. - looked like they could use replacement or cleanable covers (maybe they can be/are cleaned but it was hard to tell). Can't wait to return next year!
Comment from Hotel Management
8 Oct 2023 by Hotel Villa Serena, Hotel Management
We're delighted to hear that you had a positive experience during your stay at our beautiful property, and we appreciate your kind words about our spacious rooms, cleanliness, and helpful staff. It's great to know you enjoyed the food and the friendly restaurant staff as well.Thank you for your feedback regarding the soft furnishings; we'll certainly take it into consideration for improvements. We can't wait to welcome you back next year, and we look forward to providing you with another memorable stay.
by A verified traveler
Posted 6 Jun 2022
