Ratings based on 988 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
hotel en remodelacion, permitieron hacer reservacion y no permiteiron hacer cancelacion. Es imposible hospedarse en ese hotel. Sin aire acondicionado, sin elevadores y habitaciones en el piso 9, gente trabajando. Pesima experiencia.
by A verified traveler
Posted 10 May 2024
Awful it’s in construction and the halls are dirty the elevator doesn’t work, they only left one soap of the size of an aspirin to wash your hands and bath…
I’m surprised the ac worked…
Truth is look for another hotel in the next year or so no matter the price….
by A verified traveler
Posted 4 May 2024
Normal
by A verified traveler
Posted 3 May 2024
It was a pretty good hotel. Clean and nice staff.
Comment from Hotel Management
3 May 2024 by Darshan, Hotel Management
Dear Chris, Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you had a pleasant experience at our hotel and found our facilities clean with friendly staff. Your kind words are greatly appreciated and serve as motivation for us to continue providing excellent service to all our guests. We look forward to welcoming you back for another enjoyable stay in the future.
by A verified traveler
Posted 24 Apr 2024
Este hotel está horrible está en construcción no funciona el elevador y tienes q subir por las escaleras
Comment from Hotel Management
26 Apr 2024 by Darshan, Hotel Management
Dear Benito, We sincerely apologize for your unsatisfactory experience at our hotel. We regret any inconvenience caused by the ongoing construction and the non-functioning elevator. We understand how frustrating and inconvenient this must have been for you as a guest. Your feedback is valuable to us, and we will take steps to address these concerns and improve the guest experience during the construction period. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience in the future.
by A verified traveler
Posted 18 Apr 2024
This hotel is under construction and closed . Half of building is gone . This is rediculous . How can you sell rooms to a hotel that’s not active .
Comment from Hotel Management
19 Apr 2024 by Darshan, Hotel Management
Dear Cesar, We sincerely apologize for the inconvenience and frustration you experienced during your recent stay. We understand your disappointment and frustration and regret any inconvenience caused. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 10 Apr 2024
The elevator doesn’t work I was in the 8 floor
And it was under construction
Comment from Hotel Management
12 Apr 2024 by Darshan, Hotel Management
Dear Ediel, We apologize for the inconvenience you experienced during your stay with us. Your feedback is valuable, and we regret any inconvenience caused by the non-functioning elevator and ongoing construction. Please be assured that we are actively working to address these issues to ensure a more comfortable stay for our guests. Your comments will be used to improve our services, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a better experience in the future.
by A verified traveler
Posted 8 Apr 2024
Muy buena opción ya que está cerca de la principales tiendas, el único inconveniente es que en mi visita estaba en remodelación y no funcionaba el elevador
Comment from Hotel Management
12 Apr 2024 by Darshan, Hotel Management
Dear Eduardo, Thank you for sharing your feedback. We're glad to hear that you found our hotel a good option due to its proximity to major stores. We apologize for any inconvenience caused by the ongoing renovations and the non-functioning elevator during your visit. Your comments are valuable to us, and we are actively working to address these issues to enhance our guests' experience. We appreciate your understanding and hope to have the opportunity to serve you even better in the future.
by A verified traveler from Laredo
Posted 6 Apr 2024
Comment from Hotel Management
3 May 2024 by Darshan, Hotel Management
Dear Juan, Thank you for your positive review! We are delighted to hear that you had a pleasant experience during your stay with us. If there is anything we can do to further improve your next visit, please do not hesitate to let us know. We look forward to welcoming you back to Hotel Ava in the near future.
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
19 Apr 2024 by Darshan, Hotel Management
Dear Tony, We are deeply disappointed to hear about your unsatisfactory experience at our hotel. Your feedback is important to us, and we would like to understand more about the issues you encountered during your stay so that we can address them appropriately. Please reach out to us directly to discuss your concerns further, and we will do our utmost to make things right. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust in the future.
