Ratings based on 15 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Alternative to airport lounge and cheaper
Posted 30 Jan 2024 on HotelsI’m reading this five stars based on the value you get for the price they charge. This is a very low cost hotel so my expectations were very low going into it. But it exceeded my expectations. I was only looking for a room for a few hours before my flight Out of Cebu airport. It was actually cheaper than paying for a lounge at the airport and I had complete privacy. Great place to take a nap before my flight.
Comment from Hotel Management
25 Feb 2024 by Ammy, Hotel Management
Hi, thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.
by A verified traveler
Great value for money.
Posted 18 Feb 2022 on HotelsI was upgraded at no extra charge. Restaurant had limited menu, very cheap prices for food & beverages. The room 205 was very clean. Staff were a very professional and welcoming, speedy check in/out. 5mins walk to Bus Terminal. I will certainly book the Pocket Hotel again when in Lapu-Lapu.
Comment from Hotel Management
18 Feb 2022 by Jake, Hotel Management
Thanks for applauding, Paul. We would love to stay updated and posted with your future reviews as well. Regards, Jake
by A verified traveler
Posted 4 Feb 2022
Great little hotel for the money.
by A verified traveler
Posted 4 Jan 2022 on Hotels
It was great for its price. Clean and comfy would come to this place again.
Comment from Hotel Management
7 Jan 2022 by Jane, Hotel Management
We are happy to see you liked the stay, Genelyn! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Jane!
by A verified traveler
Posted 23 Nov 2021
by A verified traveler
Posted 25 Aug 2021
The staff was very helpful and friendly. Honestly, it was the best service I have every received at a hotel. I strongly recommend this hotel to visitors-both international and domestic travellers.
Comment from Hotel Management
28 Aug 2021 by Cheshta, Hotel Management
Hi, Glen! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Ivy
by A verified traveler
Posted 29 May 2021
Hotel is close to airport which is good, but disappointed with hotel itself. There was no phone to call the front desk and the TV did not work. Worst of all was the horrible smell coming from the drains. It was so bad that we moved to a different hotel. No refund was granted for the days left we couldn’t stay there due to the horrible smell. Maybe others will have better luck with this one but I will never stay there again.
Comment from Hotel Management
30 May 2021 by Arthur, Hotel Management
Something like this should not have happened. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Arthur
by A verified traveler
Posted 4 May 2021
Booking clearly states meals included. They still charged me. Shuttle to and from the airport was supposed to be included. They charged me for that too. TV has no channels and can't connect to wifi rendering it useless. Avoid this place
Comment from Hotel Management
6 May 2021 by Cheshta, Hotel Management
We truly regret the distress caused. We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Jacob
by A verified traveler
Posted 1 Jan 2021 on Hotels
There is no sattelite for tv wifi is so weak.kitchen is untidy.
Comment from Hotel Management
10 Jan 2021 by James, Hotel Management
Sorry for the hassle you faced, Shigeo! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, James!
by A verified traveler from New Jersey
Posted 19 Mar 2020 on Travelocity
The staff was really attentive, the rooms were modern&clean, and the car service was a nice touch, especially for a budget hotel such as Pocket.
Comment from Hotel Management
21 Mar 2020 by Daniel , Hotel Management
Thank you so much for the wonderful rating, It gives us immense satisfaction when we see guests loved our services. Keep allowing us to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Daniel
