Ratings based on 966 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
by A verified traveler from Bellevue
Posted 26 Apr 2024
Excellent staff service and experiences . A lot of things to enjoy just within the resort . The Chi Spa facilities are so impressive. The quality of “ massage “ done by staff can be improved that commensurate the expensive price .
by A verified traveler
Posted 22 Apr 2024
Clean but not modernized. Rooms are small. Chaotic breakfast buffet. For the money, I expected five-star.
by A verified traveler
Posted 19 Apr 2024
The only thing we liked was the Ocean snorkeling. Restaurants were too Expensive and menu was for people who like fancy food . Pool area was closed early. Night life is poor . Beach closed at 6pm and still light out . No simple restaurant for people to enjoy so we left the property to get better food at half the price. If you like over priced food fancy menu’s then this place if for you . Disappointed with the restaurant choices . i would not come again do to the food prices and every fun activity shuts early.
by A verified traveler from Bothell
Posted 18 Apr 2024
by A verified traveler
Posted 15 Apr 2024
by A verified traveler
Posted 15 Apr 2024
Awesome place to spend holiday. The staff was excellent and the experience was perfect.
by A verified traveler from San Francisco
Posted 13 Apr 2024
nice place！
by A verified traveler from Posen
Posted 9 Apr 2024
Loved the Welcome. We arrived early but Audrey at the front desk still found us a great room to stay. Food was tasty and plentiful! The night entertainment was amazing. This is where we spent our honeymoon 17 years ago and once again the Shangri-La did not disappoint.
by A verified traveler
Posted 6 Apr 2024
