Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Great facility - the existence of a pickleball court was a plus!!!
Comment from Hotel Management
22 Apr 2024 by Plantation Bay GM, Hotel Management
Dear Fernando,We're glad you enjoyed our facilities and activities, especially our pickleball court. To the best of our knowledge, we are the only resort in Mactan with this facility, and it's nice to meet an enthusiastic fan of this sport.Thank you for your review. Sincerely,Brian NoelGeneral Manager
by A verified traveler
Posted 15 Apr 2024
Excellent rooms, relaxing environment, great diner options
Comment from Hotel Management
22 Apr 2024 by Plantation Bay GM, Hotel Management
Dear Wilhelmus,We're glad that you were highly satisfied with your Plantation Bay Experience, from your room to the ambience to the many dining options, throughout your 6-day stay.We appreciate your kind sentiments and look forward to welcoming you back!Sincerely,Brian NoelGeneral Manager
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Plantation Bay GM, Hotel Management
Dear Amanda,We're glad you enjoyed your 3-night stay at Plantation Bay. Thank you for your review. Sincerely,Brian NoelGeneral Manager
by A verified traveler
Posted 2 Apr 2024
This place is amazing, but the food lets it down big time. The rooms, pools, activities and staff are all brilliant but the food choices are limited. I am vegetarian and looked at the menus before we booked and there seemed a reasonable choice but several dishes were not available and what I did eat was mostly too salty or too sweet in Palermo and Kilimanjaro. Fiji was the only good restaurant and so we ate there every night after trying the other two. The last point that really let it down is very personal to me but sets the standard. I had requested alternative meal option to dairy and was told this was not an option. I took a taxi 5 mins to the nearest 7-eleven and purchased my own. I have stayed in hotels all over the world and a true 5 star would not let a guest do this, especially when I informed them of what I planned. It is a shame as this is a 5 star resort on many fronts but the food options really do let it down. Vegetarian dishes are not labelled on the menus either. One other small gripe is the simulated rocks on the floors of the lagoons that are paired the same colour as the floor and the first you know of them is when you have stubbed your toe or tripped over!
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
22 Apr 2024 by Plantation Bay GM, Hotel Management
Dear Shang,Thank you for taking the time to rate us. We're glad you enjoyed your stay so much that you gave us a perfect rating. Sincerely,Brian NoelGeneral Manager
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
26 Apr 2024 by Plantation Bay GM, Hotel Management
Dear Bev,Thank you for the rating! We appreciate your feedback and look forward to seeing you again soon. Sincerely,Brian NoelGeneral Manager
by A verified traveler
Posted 2 Mar 2024
by A verified traveler from El paso
Posted 24 Feb 2024
Very friendly staff. Massage specialist were very kind and provided great service.
by A verified traveler
Posted 24 Feb 2024
I appreciate the no tipping policy. We expected to tip to every single service and were quiet surprised that it was not a practice. We would definitely come back as it was relaxing stay.
by A verified traveler from HUNTINGTON STATION
Posted 23 Feb 2024
I went there for my honeymoon and by far this was the best resort i have ever stayed in. Best experience,amazing staff , very accommodating to any request and made it happen . Thank you
