Ratings based on 27 Verified Reviews
3.7 Room cleanliness
3.0 Service & staff
4.0 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Oct 2023 on Orbitz
Room is clean , spacious and the area is safe ,not crowded . It has 7 eleven nearby.
by A verified traveler
Great ocean views in 2 directions
Posted 2 Aug 2023 on HotelsCheck-in was very easy (especially compared to our friend who had a poor check-in experience). The apartment was great and had great ocean views in two directions. The area is wonderful with numerous options for food and beverages. The only negative was that there was no instructions for things to utilise (TV, internet, washing machine & pool).
Comment from Hotel Management
2 Aug 2023 by Zeny, Hotel Management
Thank you Geof for sharing your experience during your your entire stay. We do apologize for the inconvenience. Your comment and suggestions really matters most to help our operation become better. Looking forward to serve you again soon in the near future.
by A verified traveler
Do not expect a hotel experience
Posted 2 Aug 2023 on HotelsDespite having confirmed beforehand our friend was almost in tears trying to check in - the One Pacific Residences concierge staff were particularly unhelpful (unwilling to help at all). Once in her unit, it was a wonderful unit (with a lovely view from the verandah) but there were no instructions for using things like the TV, internet, washing machine, nor anything explaining the opening hours for the pool (and how to get there) and the fact that a form needed to be completed before swimming there.
Comment from Hotel Management
2 Aug 2023 by zeny, Hotel Management
Thank you for sharing your experience during your entire stay and we do apologize for the inconvenience, rest assured we will take action on this matter. Your comments and suggestiontions really matters most to help us improve our operation better. Looking forward to serve you again in the near future.
by A verified traveler
Posted 18 Jun 2023 on Hotels
Its comfortable but didn’t give is the info left on the room. Cant locate the wifi but ill book again in the future
Comment from Hotel Management
2 Aug 2023 by Zeny, Hotel Management
Thank you for sharing your experience during your entire stay and we do apologize for the inconvenience, rest assured we will take action on this matter. Your comments and suggestiontions really matters most to help us improve our operation better. Looking forward to serve you again in the near future.
by A verified traveler
Posted 7 May 2023 on Orbitz
by A verified traveler
Posted 24 Feb 2023
Horrific experience. Dirty, smelly, loud, Wi-Fi didn’t work, poor lighting, dangerous, and no front desk! I immediately left and booked a hotel. I couldn’t even get my money back for this place, but I didn’t care. I needed to get out of there right away. Horrific experience. Do not book under any circumstances, you will regret it. Book a nearby actual hotel instead for like $8 more per night.
by A verified traveler
Posted 6 Jun 2022
by A verified traveler
Posted 24 Jan 2020 on Hotels
by A verified traveler
Posted 19 Jan 2020
by A verified traveler
Good place to rest at
Posted 4 Sep 2019 on HotelsThis is a very good place to rest your head. Don’t expect a restaurant there so you will have to hunt for places to eat. House keeping wasn’t even offered. Due to bad timing (raining) and having to spend time there found out the tv audio wasn’t working. Tried to get fixed but ended up never getting fixed during my entire time there.
Comment from Hotel Management
24 Sep 2019 by Zeny, Hotel Management
Thank you for staying at The Mactan Newtown. We do apologise for the inconvenience during your stay and rest assured it will be rectified as soon as possible. Your cooment/suggestions is very important to us. We are looking forward to serve you in the near future.
