Ratings based on 174 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Mar 2020 on Hotels
Only good thing was the welcome from the receptionist couldn't fault her even thou I had multiple issues with room
by A verified traveler
Posted 8 Feb 2020
We just stayed here a night between flights. Pretty basic and cheap.
by A verified traveler
Terrible place to stay
Posted 21 Jan 2020 on HotelsWorst room i have ever stayed in. In my 10years of travelling in the php.
Comment from Hotel Management
22 Jan 2020 by hotel europa team, Hotel Management
valued guest,
thanks for your review. apologize that your experience did not match your expectations. thank you for taking the time to review our business.
by A verified traveler
Posted 6 Jan 2020 on Orbitz
Everything has some good and some bad. The location was good, on the main street near the mall. The staff were nice and helpful. But the property was a bit run down. My room was on the 3rd floor and the shower gave barely a trickle, I mean it was virtually unusable, and would alternate between super hot and super cold, nothing in between. The internet kept booting me off. But if you're not into showering or internet, then it's a good deal.
Comment from Hotel Management
17 Jan 2020 by hotel europa team, Hotel Management
valued guest,
thanks for sharing your feedback. in behalf of the management and staff, apologize that your experience did not match your expectations. it was uncommon instance and we'll do better. we look forward into this issue and hope to resolve it promptly and accurately. we always aim to deliver a great experience.
once again, thank you for taking the time to bring this to our attention.
by A verified traveler
Posted 5 Jan 2020 on Hotels
Comment from Hotel Management
17 Jan 2020 by hotel europa basak team, Hotel Management
valued guest,
we would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. once again, thank you for taking the time to review our business.
by A verified traveler
Posted 5 Jan 2020 on Wotif
Comment from Hotel Management
17 Jan 2020 by hotel europa basak team, Hotel Management
valued guest,
we would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. once again, thank you for taking the time to review our business.
by A verified traveler from Goose creek s.c.
Posted 27 Nov 2019
It was very clean. Bath room was small. Had trouble with tv remote
Comment from Hotel Management
27 Nov 2019 by Hotel Europa , Hotel Management
Dear guest
thank you for your good review and you can asked some help with our staff. there are willing to assist you anytime.
by A verified traveler from Stockton, CA, USA
Posted 27 Aug 2019
Good: Jennifer and her sister were very nice and helpful with everything we asked for. Room was clean.
Bad: The place needs lots of renovation. Towels were very worn out, so thin, that we could hardly dry ourselves. Other towel had holes. Pillow case had a big hole. Airconditioner was leaking water.
Comment from Hotel Management
4 Sep 2019 by Hotel Europa management, Hotel Management
Dear Guest
your review is very important to us sorry for the inconvenience that you experience were upgrading our rooms for the comfort of our guest.
thank you
by A verified traveler
Posted 29 May 2019
Comment from Hotel Management
25 Jun 2019 by staff, Hotel Management
thank you for your kind review. we appreciate you taking the time to share your experience we hope to see you again in your future stay with us.
by A verified traveler
Posted 10 Feb 2019 on Hotels
Comment from Hotel Management
14 Feb 2019 by hotel europa basak team, Hotel Management
Dear Guest,
thank you very much for your recent stay at our hotel.your feedback is extremely valuable to us, as we strive to improve with each and every stay. it is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple months. thank you again for bringing this issue to our attention.
best regards,
