Ratings based on 54 Verified Reviews
3.9 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Feb 2020
No beach access
by A verified traveler
Posted 31 Jan 2020 on Orbitz
by A verified traveler from USA
Posted 31 Dec 2019 on Orbitz
I will start by saying I have visited the Philippines several times and stayed at many different hotels. It seemed like the issue with this hotel was the management and overall programming.
The breakfast was very disappointing. There was plenty of staff as normal in the Philippines except the staff did not serve coffee or anything for that matter. If I had employees already being paid, why wouldn’t I have them serving my guests?
There was no music playing in the lobby and the place seemed dry and bland compared to other hotels I stayed at during my trip. I rarely saw any smiles and I just wanted to leave as soon as possible.
There were vouchers to access the free WiFi which would disconnect for no apparent reason every other minute or so. That was strange. Not sure why they couldn’t ask for my name and room number as other hotels do.
The best part about the place was the view and after talking with the staff for a few minutes their natural Filipino warmth would start to show. It’s almost like the management would ask them not to smile and everyone was very serious looking.
I rarely post reviews because I don’t have time but I felt it necessary to share my experience. I think the property has great potential.
by A verified traveler
Very scenic
Posted 15 Oct 2019 on HotelsIt is very remote but the hotel had the accommodations. Restaurant was 24 hrs and pool was nice. Very close to the airport and took about 20 min.
Comment from Hotel Management
16 Oct 2019 by Bernadette, Hotel Management
Dear Eugene,
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and We're looking forward to welcoming you again on your next visit here in Mactan.
Best Regards,
by A verified traveler from New York New York
Posted 1 Oct 2019
The property is excellent sea view - 360 deg...Wifi signal is poor
Comment from Hotel Management
2 Oct 2019 by Best Regards, Bernadette, Hotel Management
Dear Georgina,
Thank you for your review and for choosing our hotel as your second home while you were in Mactan, Lapu-Lapu City. I appreciate your comment about our hotel view which is 360 degree sea view and we are located in a tip of Mactan. However, I am sad to hear about our Wifi connection, please accept my sincere apology but I am pleasure to announce you that we will be implementing many of these upgrades to the property within the next couple of month. And we are looking forward to welcoming you soon.
by A verified traveler from Manila
Posted 16 Aug 2019
This property is priced well but even for that orice, it was disappointing
Gym and Pool were ok. Rooms are ok.
Left my gym clothes in The room when I checked out and when I called on the same day, theu said it was not there .
by A verified traveler
Posted 13 Aug 2019
Comment from Hotel Management
15 Aug 2019 by Bernadette, Hotel Management
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to welcoming you again on your next visit here in Mactan.
Best Regards,
by A verified traveler
Posted 29 Jul 2019
by A verified traveler from Cebu City
Posted 8 Jul 2019
They have indoor basketball court, a spacious gym and a wonderful sea view from our room. Staff is accommodating.
Comment from Hotel Management
15 Aug 2019 by Bernadette, Hotel Management
Dear Mabel,
Great day! Thank you for taking the time to give us your feedback about your stay at our hotel. I am pleased to hear that the facilities, location of our hotel and staff are to your liking. We will be happy to serve you again on your next visit here in Mactan. Thank you and God Bless
Best Regards,
by A verified traveler
Posted 24 May 2019
Comment from Hotel Management
28 May 2019 by Juvy, Hotel Management
Dear Valued Guest,
Thank you for your review and for choosing Arterra Hotel and Resort. We look forward to have you again soon.
Have a wonderful day!
Best Regards,
Juvy
