Ratings based on 513 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
I booked a room through Expedia and they sent me my itinerary with everything correct. I checked in went to my room and received a room I didn’t book. I called front desk and the worker was rude and put all the blame on Expedia. He Refused to help us in anyway or even give us the room I booked. He told me I had to contact Expedia so I did. Expedia confirmed the booking was what I asked for and after they reached out to the front desk 3 times he refused to change us rooms or do anything for their mistake. I have stayed her at least a dozen times and have never had any issues or a rude person. Very disappointed.
Comment from Hotel Management
10 Jun 2024 by Lisa, Hotel Management
Dear Michelle,Thank you for your feedback. We continuously coach and train our team based on the feedback that we receive. Have a wonderful day!Warm regards,Lisa General Manager
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
10 Jun 2024 by Lisa, Hotel Management
Dear Cameron,We are happy that you enjoyed your stay with us. We look forward to seeing you again. Have a great day!Warm regards,LisaGeneral Manager
by A verified traveler
Posted 10 Apr 2024
Pros: A great location near many restaurants and stores. The property has a fresh and updated feel.
Cons: Multiple things not working when we stayed. The pool was closed because of a broken heater. Some of the machines were broken at breakfast leading to limited choices. Lots of tiny ants in the room that came out overnight in the bathroom/sink area. I mentioned it when we checked out and the front desk staff said they were previously aware of the bug problem. I was offered a free drink for my trouble and some rewards points added to my account, however the promised points never showed in my account
by A verified traveler
Posted 9 Apr 2024
Such friendly staff!!
Comment from Hotel Management
25 Apr 2024 by Lisa, Hotel Management
Dear Christine,Thank you for providing feedback on your stay at Holiday Inn Express Lapeer. We are happy to hear that you enjoyed your stay and our friendly staff. We look forward to having you stay with us again in the future.Warm regards,Lisa General Manager
by A verified traveler
Posted 2 Apr 2024
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Comment from Hotel Management
25 Apr 2024 by Lisa, Hotel Management
Dear Michael,Thank you for your feedback. We look forward to having you stay with us again in the future.Warm regards,LisaGeneral Manager
by A verified traveler
Posted 24 Mar 2024
Kaitlyn, who checked us in was great; she helped us print maps for a place we needed to go for a funeral. She explained the directions. Later she helped us via phone to find a channel we were trying to find on the TV. She was delightful all of the time. . . and I am sure she thought, "who are these people??!!" She made a somewhat unpleasant trip much more positive.
Comment from Hotel Management
3 Apr 2024 by Lisa, Hotel Management
Dear Roberta,Thank you for your feedback on your recent stay at Holiday Inn Express Lapeer. We send our deepest sympathy for your loss. We are happy that you enjoyed a great stay and our helpful team during this sad time. We look forward to having you stay with us again in the future.Warm regards,Lisa J. General Manager
by A verified traveler
A Great Hotel!
Posted 12 Mar 2024 on HotelsThis hotel has been updated since my previous stay here a few years ago. It has a fresh new look and the lobby and breakfast areas have been updated.
The breakfast served was one of the best hotel breakfasts I have had in a very long time. Nice range of selections, fresh tasty food, and very clean and well maintained serving area.
This is a great hotel, I will definately stay here anytime I am in this area.
Comment from Hotel Management
3 Apr 2024 by Lisa, Hotel Management
Dear Harry,Thank you for providing valuable feedback on your stay at Holiday Inn Express Lapeer. We are happy to hear that you enjoyed the improvements that have been made since your last stay. We look forward to having you stay with us in the future.Warm regards,Lisa J.General Manager
by A verified traveler
Posted 9 Mar 2024
Very pleasant check-in staff.
Comment from Hotel Management
3 Apr 2024 by Lisa, Hotel Management
Dear Judith,Thank you for letting us know about your recent stay at Holiday Inn Express Lapeer. We are happy to hear that you enjoyed your stay and our pleasant staff. We look forward to having you stay with us again. Warm regards,Lisa J.General Manager
by A verified traveler
Posted 6 Mar 2024 on Hotels
Comment from Hotel Management
3 Apr 2024 by Lisa, Hotel Management
Dear Tiffany,I would like hear about your stay at Holiday Inn Express Lapeer. I look forward to hearing your feedback. Have a great day!Warm regards,Lisa J.General Manager
by A verified traveler
Posted 28 Feb 2024
Comment from Hotel Management
3 Apr 2024 by Lisa, Hotel Management
Dear Bethanie,Thank you for providing a score for your stay with us. We look forward to seeing you again in the future. Have a great day!Warm regards,Lisa J.General Manager
