Ratings based on 51 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jan 2023
We went in January for some winter sun, we were very much looking forward to our first family holiday with our 10 month old, relaxing by the pool. It was really disappointing and upsetting that we could not use the pool due to the extremely cold water temperature, I feel this is something that should be made clear to potential customers when they are booking, especially regarding the temperature of the baby pool. The whole point in our hotel selection was that we would have a pool to play and relax in. It was also incredibly disappointing and frustrating that despite asking multiple times at reception, there was no bar service at either the pool bar or the lobby bar, even though we "rang the bell for attention" and waited for 20 minutes on multiple occasions. Whenever this was mentioned to reception they just said "try again". We also picked a hotel based on the fact that we would be able to relax on the grounds with the baby, and use the bar for refreshments. Very upset that we spent over £1200 on a hotel and could not use the pool or bar at any point. The vegetarian meal options were also terrible e.g. mashed aubergine wrapped in courgette and called "ravioli". The meat options all came with something to accompany the meat e.g. potatoes and sauces, and looked very appetising, but the vegetarian option (1 per day) did not.
The good points included the excellent restaurant staff who were so friendly and so helpful, they worked really hard during each dinner service!
by A verified traveler
Posted 31 Mar 2022 on Hotels
Comment from Hotel Management
25 Apr 2022 by Bianca dos Santos, Hotel Management
Dear Mr. John,
We want to express our gratitude for your kind review about the Tacande Bocayna Village.
We hope we will welcome you back in the future.
by A verified traveler
Posted 9 Mar 2022 on Hotels
Comment from Hotel Management
10 Mar 2022 by Bianca dos Santos, Hotel Management
Dear Mr. Ian,
thank you very much for your review.
We take note to do our best to keep improving.
We are looking forward to welcome you back,
Best regards,
by A verified traveler
Posted 7 Mar 2022 on Hotels
The room was perfect.the view was perfect. The cleaning staff were excellent. The restaurant staff and kitchen produced excellent service. Food was excellent.
Brian
Comment from Hotel Management
8 Mar 2022 by Bianca dos Santos, Hotel Management
Dear Mr. Brian,
We hope had a great flight and arrived well back home.
Thank you so much for your review, we take note and will pass your compliment to our team.
We hope to welcome you back soon,
Best regards,
by A verified traveler
Lovely room, hotel facilities currently reduced.
Posted 13 Sep 2021 on HotelsThe rating of 4 takes into account the current global situation, under different circumstances this would be a lot lower. I think people considering this hotel need to know the available facilities so they can decide whether it's value for money. The rooms are really good, very private terraces, adequate kitchens, nice bathrooms with a good shower and the maids kept it really clean. The aircon was also a massive plus in the very high temperatures whilst we were there. The grounds are nice, kept immaculate by the gardeners and cleaners, indeed the whole place was very clean. The pool was nice, smaller than expected and it had no shade at all.
We went half board, however we already planned to eat out often in the evening, the website advised we could have lunch instead of dinner with 24hrs notice, but this proved difficult due to the limited hours for reception.
The reception wasn't even open when we arrived. The jacuzzi at the pool was drained and not in operation for our entire stay, as were the lovely fountains in the hotel pictures. The SPA and gym are currently closed. The pool bar is only open 7pm till 10pm. Choices for evening meal reduced from 5 options to 2, plus a limited buffet (2 pizzas, 1 pasta and chicken nuggets plus salad and side options ). Drinks expensive, limited options on all inclusive, see price list in photos. We would go again, treating it as a villa rather than half board.
by A verified traveler
Posted 1 Nov 2019 on Hotels
by A verified traveler
Posted 18 Sep 2019 on Hotels
We only stayed one night but it was a fabulous bungalow accommodation.
Staff were helpful and the accommodation very clean.
Great hotel.
by A verified traveler from California
Posted 10 Aug 2019
The privacy at the village. The staff was very friendly and helpful.
Delicious Breakfast!
by A verified traveler
Posted 6 Aug 2019
We liked the spacious balcony with sea view and our own jacuzzi. Lots of comfortable furniture throughout apartment.
It would be great to have more English speaking channels on tv and better WiFi reception.
by A verified traveler from High Wycombe, UK
Posted 30 Apr 2019
The staff were most helpful and went out of their way to deliver customer satisfaction. This is a smaller complex than what we were used to offering all inclusive. The pool area was very inviting and plenty of sun beds for everyone.
