Ratings based on 433 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Culross
Posted 4 Apr 2024
Great location
by A verified traveler
Posted 27 Mar 2024
This was our second time at this hotel, having visited at the same time last year. As before we had a great stay for a week. There was initially a minor mix-up over our pick-up from the airport, which we had booked in advance. There was no car to meet and greet us as we had booked. But when we phoned the hotel, they quickly sorted it out by paying for a taxi there and then. Also when we arrived at reception, they gave us an upgrade from an ocean-view room to a deluxe suite with a private jacuzzi. Much more than we expected. So a great start to a great week. Everything about this small intimate hotel is excellent, the original eco-design, the rooms and facilities, the Kentia gourmet restaurant and cocktail bar, the locally-inspired planting and most of all the friendly helpful staff. They are all highly trained to give individual care and attention. The hotel was fully booked whilst we were there, so occasionally, the pool-bar staff became a little overwhelmed by guest requests. A simple solution would be at least 3 or 4 staff on duty during busy times or a dedicated pool boy/girl for sunbeds etc. A very minor fault in an otherwise perfect hotel. If you want 5 star in Lanzarote - La Isla Yel Mar is the place.
Comment from Hotel Management
27 Mar 2024 by La Isla y el Mar, Hotel Management
Dear LeslieThank you very much for sharing this great review of your recent stay at our hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.La Isla y el Mar Hotel Boutique *****
by A verified traveler
Posted 11 Mar 2024
Upon arrival we received a welcome drink and checked in. The reception staff provided us with maps and information about the hotel and our luggage was taken to our room. I realised that when we got into our room, they had upgraded us to a fantastic deluxe suite (whether it was because I had just celebrated my birthday), but they never commented at check-in so this was a great start to the holiday. We booked on a half board basis and couldn't fault the choice and variety of food on the menu. For breakfast they have a separate menu for eggs, as well as a buffet for cooked breakfast, cold meat platter, yoghurt & fruit plus pastries and breads. For the evening they offer you a choice of 4 main courses, as well as a salad and dessert bar and wine menu. You were never rushed whilst eating and the staff were on hand to ask for anything extra you required. Breakfast can get quite busy so they use the Gourmet Club as an overflow to eat, rather than keep people waiting. The housekeeping services are excellent and staff were still around cleaning rooms into the evening. Towels were changed daily and everything was kept spotless, we couldn't fault anything. One of the bulbs had gone in our room so reported it and they sent staff up within no time at all to replace and check the rest out. Pool towels were supplied and again all the areas were kept clean and staff were available to bring drinks over. Would highly recommend a stay, we couldn't fault the staff or service !!!
Comment from Hotel Management
22 Mar 2024 by La Isla y El Mar Hotel Boutique*****, Hotel Management
We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement.On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,La Isla y El Mar Hotel Boutique*****
by A verified traveler
Posted 19 Jan 2024 on Hotels
by A verified traveler
winter break
Posted 13 Jan 2024 on HotelsStayed here again and we were not disappointed. Service is excellent. Breakfast buffet with such a variety of high quality food.
It is at the top of a steep hill, but there are bus stops outside if you need to venture further afield,
Comment from Hotel Management
10 Feb 2024 by La Isla y el Mar Hotel Boutique *****, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,La Isla y El Mar Hotel Boutique*****
by A verified traveler
Return trip
Posted 9 Jan 2024 on HotelsSecond time staying here. Great, welcoming staff, spacious rooms, great sundeck with views over the sea.
by A verified traveler
Posted 24 Dec 2023
We booked the Atlantic suite that, according to the Expedia description, comes with 2 single beds. Unfortunately, none of the Atlantic suite have two singles beds. We got two duvets, which was nice but isn't the same as two singles. Reception told us that there is no guarantee to get a twin room. That's irrelevant if your room description is clear about number of beds. I would not have noted this hotel if I had known.
Otherwise, it's a lovely hotel with a very relaxed atmosphere and vibe to it.
Breakfast had lots of choices and is lovely.
by A verified traveler
Posted 18 Sep 2023 on Hotels
Comment from Hotel Management
22 Sep 2023 by La Isla y el Mar Hotel Boutique 5*, Hotel Management
Dear guest,Thank you for giving us 10/10; we are happy to know that you enjoy your stay in our hotel.We hope to see you soon and make you feel like at home.Best regards
by A verified traveler
Beautiful hotel..great pool
Posted 15 Aug 2023 on HotelsAbsolutely beautiful hotel. Rooms were very large and comfortable. We did have a problem with our air conditioning for 3 nights which was a disaster with the heat. We told the guy in reception who tried to tell us it was working but it wasn't. The following day they changed motor in the unit and all was good again. Hotel offered us free dinners in hotel for rest of the holiday which was a nice touch from them.. Beds around pool were very comfortable, pool area was very pretty. Also great selections for breakfast. Would gladly go back again.
Comment from Hotel Management
5 Sep 2023 by La Isla y el Mar Hotel Boutique 5* , Hotel Management
Dear Darren,Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We do apologize for the technical problems you encountered but are happy to know that a solution was encountered.We hope to welcome you back to our hotel in the near future for yet another great stay.Best regards
by A verified traveler
Posted 13 Aug 2023 on Hotels
Comment from Hotel Management
29 Aug 2023 by La Isla y el Mar Hotel Boutique 5* , Hotel Management
Dear Marcus,Thank you for giving us 10/10, we are happy to know that you enjoyed you stay.Best regardsLa Isla y el Mar Hotel Boutique 5*
