Ratings based on 166 Verified Reviews
4.1 Room cleanliness
4.5 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Excellent location the hotel has just been taken over so the food was hit and miss due to parts being refurbished but the staff went above and beyond would definitely return.
by A verified traveler
Posted 20 Apr 2024
We have not long returned from a lovely 4 night stay as a family of 4. We couldn’t fault a thing and really enjoyed it, will definitely be booking again.
by A verified traveler
Posted 8 Apr 2024
Well situated short stroll from restaurants and shops, and rear access to beach.
Breakfasts were good.
Pool area rather crowded and not enough sun beds.
Friendly helpful staff.
Comment from Hotel Management
16 Apr 2024 by Elisabeth/ Reception, Hotel Management
Thank you for your review! We're glad you enjoyed our convenient location near restaurants, shops, and beach access, as well as our good breakfasts. We appreciate your feedback regarding the pool area and will work to improve. Our friendly staff are always here to assist you. We hope to welcome you back soon!
by A verified traveler
Posted 4 Apr 2024
Hotel is in the perfect location with easy access to the beach. Great staff.
Comment from Hotel Management
16 Apr 2024 by Elisabeth/ Reception, Hotel Management
Thanks for your review! We're thrilled you enjoyed our prime location and the ease of beach access. Our staff will be delighted to hear your kind words! We promise to keep up the great work. We can't wait to welcome you back for more sunny adventures!
by A verified traveler
Posted 25 Mar 2024
After four nights, I thought it was only OK. I expected a higher level of comfort and maintenance based on the photos.
Pros:
The staff was friendly and helpful, the beach is very close, and it's an easy pick-up point for the tour companies.
Cons:
The breakfast buffet lacked the range of flavors, textures, and spices that I would expect from an all-inclusive resort. Unfortunately, the restaurants in the area were equally uninspired. Additionally, the pest control was lacking. My room was above the cafeteria and there was a nightly procession of roaches coming up through the kitchen and bathroom. In the evenings, I also noticed the pool area had large, dead roaches scattered around. I could tell that the cleaning crew was trying to keep up, but it seems like a bigger initiative might be needed.
Comment from Hotel Management
16 Apr 2024 by Elisabeth/ Reception, Hotel Management
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff to be friendly and helpful, and that you appreciated the convenient location close to the beach and tour pickup points.However, we're truly sorry to learn that your experience fell short of your expectations in some areas. We understand the importance of comfort and maintenance, and we apologize for any inconvenience caused by the issues you encountered in your room and around the hotel premises. Please rest assured that we take your comments seriously and will address them with our team to ensure that improvements are made.Regarding your feedback on the breakfast buffet and dining options, we appreciate your input and will certainly take it into consideration as we strive to enhance our offerings to better meet the expectations of our guests.We apologize once again for any disappointment experienced during your stay. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If there's anything else we can assist you with, please don't hesitate to reach out.
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Elisabeth/ Reception, Hotel Management
Thank you for taking the time to leave a review. We're sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and are committed to improving our services. If there's anything specific you'd like to share with us so we can address your concerns, please don't hesitate to reach out. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 17 Mar 2024
by A verified traveler
Posted 22 Feb 2024
The accommodation was clean, housekeeping was good and we had a balcony view of the sea. Unfortunately that meant that the sun was on the other side of the building. Buffet breakfast was very good and the staff were very efficient and attentive. The pool was ok but chairs were taken very early in the morning and it was sometimes difficult to find room. The area around the hotel was very nice with lots of shops, restaurants and little themed cafes and pretty flat. We enjoyed our stay there.
Comment from Hotel Management
16 Apr 2024 by Elisabeth/ Reception, Hotel Management
Thank you for sharing your experience with us! We're delighted to hear that you found our accommodation clean, with attentive housekeeping, and enjoyed the balcony view of the sea. We're glad you appreciated the quality of our buffet breakfast and the efficiency of our staff.We apologize for any inconvenience regarding the sun positioning and availability of pool chairs. Your feedback is noted, and we'll strive to improve in these areas, where we can.It's wonderful to hear that you enjoyed the surrounding area with its abundance of shops, restaurants, and cafes. We're thrilled you had a pleasant stay overall. We hope to welcome you back for another enjoyable experience soon!
by A verified traveler
Posted 21 Feb 2024 on Hotels
Hotel and dining facilities were spotless with great variety of good food..as was the large swimming pool with plenty of sun loungers..and pool towels on request..rooms cleaned every day..with bedding changed and clean towels as required..large balcony with table and 2 chairs and 2 sun loungers..
all staff very friendly..entertainment staff were amazing with adults and kids entertained..even taking time to get to know the guest who just wanted to watch without taking part in the fun and activities…. On arrival we were informed the safe in our room was broken and unfixable during are stay,but use of safe at reception was offered free of charge..We had 2singal beds of which one was very noisy on any movement and uncomfortable but as we didn’t report it they did not have the opportunity to maybe replace it..overall we had a great week in a lovely hotel.
Comment from Hotel Management
16 Apr 2024 by Elisabeth/ Reception, Hotel Management
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that you found our hotel and dining facilities spotless with a great variety of delicious food. We're glad you also appreciated our large swimming pool with plenty of sun loungers and the convenience of pool towels on request.It's fantastic to know that our housekeeping team kept your room clean and that you enjoyed the amenities, including the large balcony with sun loungers. We're delighted that you found all our staff to be very friendly, and we're especially happy to hear that our entertainment staff made your stay enjoyable for both adults and kids.We apologize for any inconvenience caused by the broken safe and the noisy bed. Your feedback is important to us, and we appreciate your understanding. If you ever have any concerns during your stay, please don't hesitate to let us know so we can address them promptly.Overall, we're thrilled you had a great week with us, and we hope to welcome you back for another memorable stay soon!
by A verified traveler
Posted 20 Feb 2024
Comment from Hotel Management
16 Apr 2024 by Elisabeth/ Reception, Hotel Management
Thank you so much for the fantastic score! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We can't wait to welcome you back for another amazing stay!
