Ratings based on 188 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Nice little stop over in quiet area and lovely beach xx
Comment from Hotel Management
1 Jun 2024 by Hotel Floresta , Hotel Management
Hello Philip, we hope you enjoyed your stay. Maybe we will be able to welcome you soon again. Kind regards
by A verified traveler
Posted 29 May 2024
Very clean and can help with any requests. Maybe if food options weren’t so repetitive and more people at front desk would have helped.
Comment from Hotel Management
30 May 2024 by Hotel Floresta , Hotel Management
Dear guest, we hope you have enjoyed your stay in our hotel and we can welcome you soon again. Kind regards
by A verified traveler
Posted 10 May 2024
A disappointing stay, the room was unclean upon arrival, with children's toys left on the balcony and a cockroach heading under the fridge. When we raised our concerns, the staff were defensive and unhelpful, only suggesting fumigation which wasn't ideal as we didn't fancy inhaling the chemicals.
The hotel refused any refund, even for the night we decided to leave early. They also misrepresented our checkout status to Expedia. Also, ground floor room has no net curtains so if you need privacy you only have the option of a heavy curtain. Disappointing as the good reviews are what made us decide on our stay there!
Comment from Hotel Management
13 May 2024 by Hotel Floresta , Hotel Management
Hello,we are very sorry that you where disappointed about your stay in Floresta. We would like to mention that the toys you saw where not on your terrace but in the garden area because some other guests had left them there. Apart from that we offered you a change of apartment immediately after you reported having seen one cockroach and you did not want to change. Leaving early was a decision of yours since you mentioned that you had a change of flight. Since you left after 12 o'clock we had to charge you the last night anyway because of the cancellation policy. We always try to give our guests the best holiday experience and are sorry about any inconvenience. Kind regards
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 28 Mar 2024
Breakfast time very noisy around busy times , otherwise good facilities , apart from no courtesy room on check out if late flights . Plenty of sunloungers , everything clean and staff friendly.
Limited restaurants in vicinity if not all inclusive and staying more than a few nights.
Comment from Hotel Management
29 Mar 2024 by Hotel Floresta , Hotel Management
Hello Allison,we hope you enjoyed your holiday. Thanks for your review. We hope to welcome you soon again. Kind regards
by A verified traveler
Nice Aparthotel
Posted 11 Mar 2024 on HotelsLovely Apart-hotel, we arrived early and could leave our bags in the luggage room. When ready, we went to our apartment but it was up three flights of stairs, I have issues with walking and this wasn’t ideal. We asked to be changed, we were eventually changed and got into our apartment at 6 in the evening, I think it could have been changed much quicker as they were checking in people all day. But we were happy with our apartment in the end. Just a pity we couldn’t get settled for a whole day. The rooms were cleaned daily and the staff were very friendly, courteous and helpful. There is a spar across from the hotel a bar that do nice drinks and food with music every night (Marcos) and the best Asian food we’ve ever had is in Asia Home beside Marcos. Staff were fab in both places too.
Comment from Hotel Management
11 Mar 2024 by Hotel Floresta , Hotel Management
Hello Brian, we hope you have enjoyed your holiday. It seems that you were given an apartment that was not suitable for you since it was too high and you have issues with walking. We did find another solution for you but you did have to wait a while for that apartment to be ready. But 6 in the evening is not possible because the maids only work until 4 p.m. Kind regards and we hope you had a good time
by A verified traveler
Posted 6 Mar 2024
We weronly there for an overnight stay but they upgraded us to a 2-bed apartment. Check-in was efficient, the rooms spaceous and clean. The crockery etc. was basic, but sufficient. Breakfast was one of the best we have enjoyed on the island! We'll come here again, that's for sure.
by A verified traveler
Posted 6 Mar 2024
This is fine for an overnight stay.
Everything was ‘OK’ and adequate but nothing was great.
It felt like a college campus. Basic accommodation, which smelled stale, conveyor belt style in and out dining room.
We were happy to stay one night but happy to move on too.
by A verified traveler
Mass tourism in Lanzarote
Posted 20 Feb 2024 on HotelsThe website did not warn of the massive scale of the place and we had the impression that it easore accessible from the airport. Distance given must have been the way the crow flies.
Comment from Hotel Management
22 Feb 2024 by Hotel Floresta , Hotel Management
Hello Ann,thanks for your comment, but to be honest we don't really understand what it means. Kind regards
by A verified traveler
Posted 13 Feb 2024 on Ebookers
Peaceful areas, large restaurant, good pools, nice gardens, my accomodation was in a quiet position, had everything I needed, daily cleaning, outside seating. Handy for the beach and walks.
Comment from Hotel Management
13 Feb 2024 by Hotel Floresta , Hotel Management
Hello Hilary, we hope you have enjoyed your holiday in Floresta and we will be able to welcome you soon again. Many greetings from the Hotel Floresta
