Ratings based on 635 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from MARSTON GREEN
Posted 23 May 2024
by A verified traveler
Posted 3 May 2024
Place is good but food in the restaurants is not 5*
Comment from Hotel Management
8 May 2024 by The Management, Hotel Management
Dear Hang Thi Thu,We appreciate the time you have taken to write and share through this review how your experience with us has been.We are very happy to know that we made your stay enjoyable and we have of course taken note of your constructive comments.We look forward to seeing you soon,Sincerely,
by A verified traveler
Posted 3 May 2024
Very relaxing with lots to do!
Comment from Hotel Management
8 May 2024 by The Management, Hotel Management
Dear Joanna,Thank you for choosing H10 Rubicon Palace as your holiday destination, and thank you for sharing your opinion with all of us.We are pleased to know that you had a wonderful holiday and above all that you enjoyed the services offered by the hotel.It would be a great pleasure to see you again at H10 Rubicón Palace on another occasion.Yours sincerely,
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 28 Apr 2024
nice views
Comment from Hotel Management
8 May 2024 by The Management, Hotel Management
Dear Michael Colin,Choosing H10 Rubicon Palace for your holiday was a privilege, and we are sincerely grateful for your kind feedback.Your satisfaction and the knowledge that you had a fantastic holiday are the greatest rewards for our dedicated team.Looking forward to the pleasure of hosting you once more at H10 Rubicón Palace in the future.Best wishes,
by A verified traveler
Posted 18 Mar 2024
Not much outside hotel grounds
Comment from Hotel Management
20 Mar 2024 by The Management, Hotel Management
Dear Mr. David,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you had a great experience during your stay. While our hotel grounds provide a serene and comfortable environment, we understand the desire to explore beyond our property. Should you choose to visit us again, we'd be happy to provide recommendations for nearby attractions and activities to enhance your experience even further.We look forward to welcoming you back in the future!Best regards,
by A verified traveler
Posted 8 Mar 2024
Insects crawling all over bathroom, ants around fridge and bed.
Comment from Hotel Management
20 Mar 2024 by The Management, Hotel Management
Dear Vladimir ,We extend our sincerest apologies for the distressing experience you encountered during your recent stay at our hotel. It deeply concerns us to learn about the presence of insects in your room, as this falls significantly below the standards we strive to uphold. We have a very rigorous pest control, where we verify that they do not affect the plant in any way.Your comfort and satisfaction are of utmost importance to us, and we are committed to delivering a clean and enjoyable environment for all our guests.We truly appreciate your valuable feedback, as it helps us identify areas for improvement and implement necessary measures to enhance our services. Should your travels bring you back to our area, we would be grateful for the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve.Thank you for your understanding, and we look forward to the possibility of welcoming you back for a more pleasant stay.Warm regards,
by A verified traveler
A Good Stay
Posted 27 Feb 2024 on HotelsA nice hotel. The room was bright, clean, a good size and had it's own balcony. Bottled water was supplied daily. Buffet breakfast was good in variety. All hotel areas were clean. Staff was friendly. Would recommend.
Comment from Hotel Management
28 Feb 2024 by The Management, Hotel Management
Dear Client,We sincerely appreciate your kind words and the time you took to share your experience with us. We are pleased to know that you enjoyed your stay at our hotel and that the room, with its brightness, cleanliness and private balcony, met your expectations.It is a pleasure to know that you appreciated the small details, such as the daily supply of bottled water, and that you found our breakfast buffet varied and satisfying. We are proud to know that our friendly staff and clean common areas contributed to making your stay a positive experience.We appreciate your recommendation and hope to have the honour of hosting you again in the future. If there is anything else we can improve on or if you have any special requests for your next visit, please do not hesitate to let us know.Thank you for choosing our hotel and for sharing your positive experience, we look forward to seeing you soon!Yours sincerely,
by A verified traveler
Lots to offer
Posted 3 Feb 2024 on HotelsA huge hotel. Amazing food. Definitely worth visiting the a la carte restaurants. Branded spirits as standard. Beautiful area nice walks along the promenade. Service in some areas is slow. Parts of the hotel are very dated and need repairs.
Comment from Hotel Management
3 Feb 2024 by The Management, Hotel Management
Dear Rebecca,Thank you for sharing your experience! We are glad to hear that you enjoyed the spaciousness of the hotel, the amazing food and the variety of signature spirits in our a la carte restaurants. Also, it's great that you were able to enjoy the beautiful promenade area.Regarding the comments about the slowness in some areas of service and the outdated parts of the hotel, we appreciate your patience and understanding. We are committed to providing the best possible experience for our guests, and we take your comments seriously. We are constantly working to improve service efficiency and are planning renovations to modernise areas in need of repair.We value your feedback and hope to have the opportunity to welcome you back in the future to provide you with an even better experience. Thank you for choosing our hotel and for giving us the opportunity to improve!Kind Regards,
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
6 Feb 2024 by The Management, Hotel Management
Thank you so much for this wonderful review!!
