Ratings based on 990 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Okay for a cheap 1 night stay, no frills.
Comment from Hotel Management
2 Jun 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Gregory,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lansing East – MSU. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our affordable one night stay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 May 2024
Would like to have had a mirror in the bathroom OR a light over the full length mirror. Room was too dark to easily put on makeup. Overall, it was a nice room for the price. A little noisy from other customers several nights.
Comment from Hotel Management
21 May 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Karen, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Lansing East – MSU. It's great to read that you were pleased with the affordability of our location. Your comments in regards to the mirror in the bathroom is greatly appreciated and will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Tianna RediResponse Specialist, Hotel Management
Hello John, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Lansing East – MSU appreciate your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 19 May 2024
We arrived at 3:47pm and were told no rooms were cleaned or ready come back later. We had a reservation and needed to put food and meds in the refrigerator as we needed to be up and gone by 5:30 am for the rest of our trip.
Didn’t get a room until after 6pm
Never again at this Red Roof Inn
Comment from Hotel Management
20 May 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Susan, Thank you for taking the time to tell us about your stay at the Red Roof Inn Lansing East – MSU. I am sorry that your experience did not meet your expectations. You mentioned that your room was not available upon arrival and for that, I sincerely apologize. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not achieve that with your visit. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,TiannaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
29 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Rebecca,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lansing East – MSU and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We look forward to having you visit with us again in the future.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 May 2024
it was gross. the first room we got smelled like a smokers room. The second room was gross too. the bathroom smelled like urine. The roof right outside our door was peeling. and unfortunately, since it was graduation weekend, we paid top dollar.
the staff was nice, but that didn't make up for the room.
Comment from Hotel Management
5 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Heather, Thank you for taking the time to tell us about your stay at the Red Roof Inn Lansing East – MSU. I am glad you found our staff to be mice, despite the issues you had with your rooms. You indicated that you were unsatisfied with the lack of cleanliness in both rooms, the roof outside your door was peeling, the odor you encountered along with the other concerns mentioned. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you again for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Apr 2024
This is the worst room I ever stayed in. It was dirty. The furniture was falling apart. It smelled like wet dog. If I had options I would have left. Don’t stay here.
Comment from Hotel Management
28 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear William,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LANSING EAST - MSU. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean room, upkeep and the lingering foul odor. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. Have a great day.Sincerely,Dannielle Red Roof Management Rediresponse SpecialistRediresponse Specialist
by A verified traveler
Posted 26 Apr 2024
The room was dirty. We found trash on the floor next to the bed. The tub had hair and dirt in it, and the room smelled like wet dog.
Comment from Hotel Management
28 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear William,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LANSING EAST - MSU. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean room, bathroom and the lingering foul odor. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hello Christina, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Lansing East – MSU and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 30 Mar 2024
I'm kinda disappointed with my stay here, the heater is not working properly the refrigerator is making all kinds of noise , there are bugs in the bathroom crawling around. The remote for the TV barely works and when it does it doesn't do what you were trying to to do... It does what it wants to when it wants to...😞
I'm going to request a refund, especially because it's cold in here and the heater isn't blowing air at all 😞
Comment from Hotel Management
31 Mar 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Justin,I appreciate you sharing your feedback following your stay at the RED ROOF INN LANSING EAST - MSU. I was saddened to read that your stay fell short of your expectations due to the broken heater, noise disturbance, the insects you reported, and the other issues mentioned. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be and to address your refund concerns. In the future, should you have any issues while with us, please contact our front desk in real time so we can take care of the issue to ensure you're comfortable. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Sharma Red Roof Management RediResponse Specialist
