Ratings based on 991 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
it was gross. the first room we got smelled like a smokers room. The second room was gross too. the bathroom smelled like urine. The roof right outside our door was peeling. and unfortunately, since it was graduation weekend, we paid top dollar.
the staff was nice, but that didn't make up for the room.
Comment from Hotel Management
5 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Heather, Thank you for taking the time to tell us about your stay at the Red Roof Inn Lansing East – MSU. I am glad you found our staff to be mice, despite the issues you had with your rooms. You indicated that you were unsatisfied with the lack of cleanliness in both rooms, the roof outside your door was peeling, the odor you encountered along with the other concerns mentioned. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you again for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Apr 2024
This is the worst room I ever stayed in. It was dirty. The furniture was falling apart. It smelled like wet dog. If I had options I would have left. Don’t stay here.
Comment from Hotel Management
28 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear William,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LANSING EAST - MSU. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean room, upkeep and the lingering foul odor. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. Have a great day.Sincerely,Dannielle Red Roof Management Rediresponse SpecialistRediresponse Specialist
by A verified traveler
Posted 26 Apr 2024
The room was dirty. We found trash on the floor next to the bed. The tub had hair and dirt in it, and the room smelled like wet dog.
Comment from Hotel Management
28 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear William,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LANSING EAST - MSU. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean room, bathroom and the lingering foul odor. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hello Christina, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Lansing East – MSU and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 30 Mar 2024
I'm kinda disappointed with my stay here, the heater is not working properly the refrigerator is making all kinds of noise , there are bugs in the bathroom crawling around. The remote for the TV barely works and when it does it doesn't do what you were trying to to do... It does what it wants to when it wants to...😞
I'm going to request a refund, especially because it's cold in here and the heater isn't blowing air at all 😞
Comment from Hotel Management
31 Mar 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Justin,I appreciate you sharing your feedback following your stay at the RED ROOF INN LANSING EAST - MSU. I was saddened to read that your stay fell short of your expectations due to the broken heater, noise disturbance, the insects you reported, and the other issues mentioned. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be and to address your refund concerns. In the future, should you have any issues while with us, please contact our front desk in real time so we can take care of the issue to ensure you're comfortable. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 24 Mar 2024
Wish i could share a photo od the absolutely disgusting sheets. Then to be told that my 4 perosn room could only have 2 towels! On top of the peopel running through the hallways at 2 am yelling. Stay far away from this hotel.
Comment from Hotel Management
25 Mar 2024 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, Heather. The team at our Red Roof Inn Lansing East – MSU was saddened to see that we failed to provide you with a satisfactory stay. You stated that the guests running through the hallways and the sheets not being to your liking contributed to your 1/5 score. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best with your stays in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler from Marcellus
Posted 23 Mar 2024
I only stayed for 1 night for the weekend and it went only well. They kept this place cleaned but not too clean and the bed was pretty comfortable. The staffs were nice and they have everything you need for this place! I would recommend it here since it’s cheaper!
Comment from Hotel Management
25 Mar 2024 by Xao RediResponse Specialist, Hotel Management
Hi Shan,Thank you for sharing with us. The team at the Red Roof Inn Lansing East – MSU was pleased to see your 5/5 score. It also delighted us to read that the staff was nice and the bed was comfortable. However, you stated that the cleanliness did not meet your expectations. As such, your feedback may be taken into account.Thanks for sharing with us. We would love to have you stay at any of our Red Roof locations again.With thanks,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Mar 2024
Everything had stains on it including towels and sheets!We booked for 3 people and only recieved 2 i asked for more and they said they ran out. We will never stay here again!
Comment from Hotel Management
25 Mar 2024 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing with us, Pawanika. The staff at the Red Roof Inn Lansing East – MSU was saddened to see your 1/5 score. You stated that the lack of towels and the stained items in the room hindered your stay. Please accept our deepest apologies for the inconveniences caused.Guest feedback helps us to grow, so we would like to thank you for sharing with us. On behalf of Red Roof, we wish you all the best with your future travels.Sincerely,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 Mar 2024
We had to air our room out due to the marijuana smell. The front desk only noted the smell but no assistance or solution was provided. The sheets were stained and we found papers left in drawers- The room had obviously not been cleaned. The parking lot had cars with loud music playing at 3am and non-stop traffic in and out of the facility.
Comment from Hotel Management
7 Mar 2024 by OnielRediresponse Specialist, Hotel Management
Hi Kimberly,Thank you for taking the time to write a review of your stay at the Red Roof Inn Lansing East – MSU. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. Please accept our most sincere apologies for all inconveniences. Please note that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRedRoof Management Rediresponse Specialist
by A verified traveler
Posted 4 Mar 2024
Wasn’t a clean place in general people outside were noisy.
Comment from Hotel Management
6 Mar 2024 by Tianna RediResponse Specialist , Hotel Management
Dear Christopher, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lansing East – MSU. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room and the noise disturbances you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see we fell short with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management
