Ratings based on 468 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
Manny was very helpful
Comment from Hotel Management
20 Jun 2024 by General Manager , Hotel Management
Dear Roynell,Thank you so much for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you had a good experience and that our team was able to contribute to your enjoyable stay.We strive to provide exceptional service and comfort to all our guests, and it's always rewarding to know when we've succeeded.We look forward to welcoming you back soon. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Thank you once again for your wonderful feedback.Warm regards,
by A verified traveler
Posted 13 Jun 2024
I like everything
Comment from Hotel Management
13 Jun 2024 by General Manager , Hotel Management
Dear Daniyar,Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you had a wonderful experience and that our team was able to contribute to your enjoyable stay. We strive to provide exceptional service and comfort to all our guests, and it's always rewarding to know when we've succeeded.We look forward to welcoming you back soon. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Thank you once again for your wonderful feedback.Warm regards,
by A verified traveler
Posted 9 Jun 2024
Bugs in my hotel room, staff didn’t address the issue, pool was extremely cold, water didn’t operate from the sink, shower head falling off in shower.
Comment from Hotel Management
10 Jun 2024 by General Manager , Hotel Management
Dear Jessica,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain.We are very sorry to hear about the sink and shower head in your room. Please be assured that we take your comments seriously and have addressed these matters with our team to prevent similar issues in the future.Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us.Thank you once again for bringing these matters to our attention. We hope to welcome you back and provide you with a much improved experience.Warm regards,
by A verified traveler
Posted 9 Jun 2024
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Comment from Hotel Management
10 Jun 2024 by General Manager , Hotel Management
Dear Tiesha,Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you had a wonderful experience and that our team was able to contribute to your enjoyable stay. We strive to provide exceptional service and comfort to all our guests, and it's always rewarding to know when we've succeeded.We look forward to welcoming you back soon. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Thank you once again for your wonderful feedback.Warm regards,
by A verified traveler
Posted 8 Jun 2024
I will go back there any day!!!!!!
Comment from Hotel Management
10 Jun 2024 by General Manager , Hotel Management
Dear Breeann,Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you had a wonderful experience and that our team was able to contribute to your enjoyable stay. We strive to provide exceptional service and comfort to all our guests, and it's always rewarding to know when we've succeeded.We look forward to welcoming you back soon. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Thank you once again for your wonderful feedback.Warm regards,
by A verified traveler from Los Angeles
Posted 8 Jun 2024
The faucet in bathroom had very little pressure, so shaving and brushing teeth took longer than it should have. The tub/shower dripped constantly after trying to turn off. There were ants on the night stand, I could not find source. The patchy paint work, made it feel like a creepy, not well maintained facility.
Comment from Hotel Management
10 Jun 2024 by General Manager , Hotel Management
Dear Henery,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain.We are very sorry to hear about the issues in your room. Please be assured that we take your comments seriously and have addressed these matters with our team to prevent similar issues in the future.Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us.Thank you once again for bringing these matters to our attention. We hope to welcome you back and provide you with a much improved experience.Warm regards,
by A verified traveler from HAZEL CREST
Posted 7 Jun 2024
The person that checked us in was very friendly and accommodating. Also, our room and the entire hotel was very clean.
Comment from Hotel Management
10 Jun 2024 by General Manager , Hotel Management
Dear Monica,Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you had a wonderful experience and that our team was able to contribute to your enjoyable stay.Your kind words about our clean rooms, and friendly staff, mean a lot to us. We strive to provide exceptional service and comfort to all our guests, and it's always rewarding to know when we've succeeded.We look forward to welcoming you back soon. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Thank you once again for your wonderful feedback.Warm regards,
by A verified traveler
Posted 6 Jun 2024
Great for a quick trip!!
Comment from Hotel Management
7 Jun 2024 by General Manager , Hotel Management
Dear Andrea,Thank you so much for taking the time to share your positive feedback about your recent stay with us at Comfort Suites. We are thrilled to hear that you had a good experience and that our team was able to contribute to your enjoyable stay. We strive to provide exceptional service and comfort to all our guests, and it's always rewarding to know when we've succeeded.We look forward to welcoming you back soon. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Thank you once again for your wonderful feedback.Warm regards,
by A verified traveler
Posted 4 Jun 2024
This place smelled so bad in there I started getting nauseous. It was hot and humid in the rooms and elevators. The roomed smelled like old laundry and super old soiled furniture. Definitely not worth the price
Comment from Hotel Management
4 Jun 2024 by General Manager , Hotel Management
Dear Yalanda,Thank you for taking the time to share your feedback regarding your recent stay at Comfort Suites. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain.We are very sorry to hear about the odor you experienced. Please be assured that we take your comments seriously and have addressed these matters with our team to prevent similar issues in the future.Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us.Thank you once again for bringing these matters to our attention. We hope to welcome you back to comfort Suites and provide you with a much improved experience.Warm regards,
by A verified traveler
Posted 27 May 2024
I don't believe the air worked in my room. No hot water, the check I was a breeze. I had to pay a deposit of $100 but to get the deposit back front desk has to look over the room before you check out ( never seen that before). Ppl up and down the hall playing and laughing majority of the night but the hotel clearly has posted quite time after 10 pm. The room was not worth $198.
Comment from Hotel Management
27 May 2024 by General Manager , Hotel Management
Dear LakishaThank you for taking the time to share your feedback regarding your recent stay at Comfort Suites. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain.We are very sorry to hear about your experience Please be assured that we take your comments seriously and have addressed these matters with our team to prevent similar issues in the future.Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us..Thank you once again for bringing these matters to our attention. We hope to welcome you back to Comfort suites and provide you with a much improved experience.
