Ratings based on 992 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Liked the location and the friendly staff.
Comment from Hotel Management
10 Jun 2024 by front desk, Hotel Management
Thank you for your positive review. will look forward to seeing you again.
by A verified traveler
Posted 8 Jun 2024
Nice place easy access’s
Comment from Hotel Management
9 Jun 2024 by vs, Hotel Management
thank you for your review we hope to see you on your next stay
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Front Desk, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Comfort Inn & Suites
by A verified traveler
Posted 1 Jun 2024
Carpets were quite filthy and stained. Room smelled musty. Couldn’t get out of the bathroom without straddling the toilet-very small. Blow dryer barely worked and made a screeching noise - pieces of it were missing by the filter. Facilities were in poor condition in general. Hot to jets also not working properly. Would not return.
Comment from Hotel Management
1 Jun 2024 by Front desk, Hotel Management
Thank you for completing our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member.We will use your feedback to improve our guests' exceptional experiences.We hope for an opportunity to host you in the future properly.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
15 Jun 2024 by front desk, Hotel Management
Thank you for your positive feedback. we look forward to hosting you again.
by A verified traveler
Posted 20 May 2024
Good location. Meets our needs.
Comment from Hotel Management
20 May 2024 by vs, Hotel Management
thank you for your review. we hope to see you next time.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Front Desk, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Front deskFront deskComfort Inn & Suites6048568288
by A verified traveler
Posted 18 May 2024
I didn't stay here because the power and water were out at 8pm and they didn't know when it would be back on. Staff sounded nice though.
Comment from Hotel Management
9 Jun 2024 by vs, Hotel Management
we are sorry that the power was out on your stay and your we given the wrong information about when it would come back on the staff was spoken to as we can not control BC hydro and how soon they would fix it. We hope that you will think on that and come and stay with us again to show you how nice a stay with us can be.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
9 Jun 2024 by vs, Hotel Management
thank you for your review we hope to see you on your next stay
by A verified traveler
Posted 13 May 2024
Very nice.
Comment from Hotel Management
13 May 2024 by Front Desk, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/supportWe hope to see you again soon.Sincerely,Comfort Inn & Suites
