Ratings based on 478 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Indianapolis
Posted 6 Dec 2023
It was really close to the Christmas fair and right in front of a river, enjoy it a lot.
by A verified traveler
Posted 23 Nov 2023
by A verified traveler
Think carefullyabout staying.
Posted 21 Nov 2023 on HotelsI'm torn about recommending this hotel. I actually am very laid back and let a lot of things go that others don't but not in this case. When checking in after a long day traveling I shouldn't have to ask for toilet paper because there is none. They only supply 2 hand towels and 2 so called bath towels. They have liquid soap combo of body soap and shampoo but no wash cloths to help with washing. Our toilet broke and we were moved to another room which was done in a timely fashion. However in our new room the bedding was totally different. Instead of warm cozy comforters we had very light weight ones that are to be used in the summer. We had reserved 2 rooms and the second room had different level of bedding too. There didn't seem to be any consistency in the bedding supplied. Pillows were terribly lumpy. Our 2nd room had a small refrigerator also not consistent and there was a list of what was in there and cost. Surprise! Nothing in there. There were a few things broken too. There is also no drawer space for our clothes. It was just a few shelves. The only good thing was their breakfast set up every morning. That and the view from the dining room was very good. We stayed there 14 days and paid alot of money. We chose to stay because I had someone with me with dementia and a move would have been terrible for her. I really feel that I was overcharged and very disappointed. The staff was very nice.
by A verified traveler
Posted 17 Nov 2023 on Hotels
by A verified traveler
Posted 23 Oct 2023 on Hotels
Stay was ok, but checkout took 30 minutes. Reception appeared to be short staffed and unhelpful.
by A verified traveler
Posted 4 Sep 2023
Breakfast was amazing and the location unbeatable but the hotel is a bit shabby and has no a.c. making it a bit difficult to sleep at first but it seems little to no a.c. is the norm in this area of Germany so its not a big deal, just be aware of this.
Front desk can use some basic customer service training and English. I was locked out and threatened to have the police arrest me for owing the hotel money when my reservation had already been paid for. The manager and Expedia had to be called and thankfully the situation got sorted out. Apparently their system was down. Still, the front desk lady was rude and made no effort to understand even when I showed her my receipt with my reservation paid for 2 more days.
by A verified traveler
Posted 4 Jul 2023
Service was perfect, all of the staff were very welcoming and friendly.
It was a very busy time at the hotel but I was disappointed that our room was only cleaned and towels changed once during our 4 night stay but overall we were very happy with the hotel.
by A verified traveler from COLDSPRING
Posted 12 May 2023 on Travelocity
We arrived and checked in only to find our room was already occupied, office did not know this.
Second room given was not prepped or fully house cleaned. But we had to stay for airport trip early next morning
Managers did best they could to help, but house keeping side of operation is slipping
by A verified traveler
Needs some attention
Posted 1 Apr 2023 on HotelsLocation to the centre is excellent.
Hotel is tired.
Room is basic (that’s ok) shower head is worn out and does not stay where put.
It is ok but definitely the poorest of all the local hotels I have used in Landshut.
by A verified traveler
Posted 30 Nov 2022
This is the 7th time I have stayed at the Michel hotel. It is my favorite place to stay in Germany. Very nice staff, amazing breakfast, and the location can’t be beat. I am already looking forward to my next stay.
