Ratings based on 982 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Ahmed Ahmed, General Manager , Hotel Management
We apologize about any issues you may have faced throughout your stay. We hope to be able to host you again and provide the 5 star experience that is typical of our guests.
by A verified traveler
Posted 10 May 2024
Excellent option while in Lancaster!
Comment from Hotel Management
13 May 2024 by Ahmed Ahmed, General Manager , Hotel Management
Thank you for your excellent review! We are thrilled to hear you enjoyed your stay at our boutique hotel. We hope to host you again soon!
by A verified traveler
Posted 10 May 2024
Quick, friendly check-in. Great dinner and beer at a nearby brewpub. Great location. Came back to a red rose on the folded-down bed.
Comment from Hotel Management
13 May 2024 by Ahmed Ahmed, General Manager , Hotel Management
Thank you for your great review! We are glad you enjoyed our location to so many close restaurants and brewpubs! We also are glad to hear you enjoyed our signature red rose touch! We can't wait to host you again!
by A verified traveler
Posted 5 May 2024
Great place to stay - having the restaurant on site is extremely convenient
by A verified traveler
Posted 3 May 2024
Cool historical spot, we willbe back.
Comment from Hotel Management
4 May 2024 by Inspiration Coordinator, Hotel Management
Thank you for your visit and kind words! We're delighted to hear that you enjoyed your time at our historic spot. We can't wait to welcome you back for another fantastic stay!
by A verified traveler
Posted 3 May 2024
Very nice staff, clean room, very nice complementary breakfast and close to everything we wanted to see. Very comfortable bed and pillows.
Plus the restaurant on the premises was great.
Comment from Hotel Management
3 May 2024 by Inspiration Coordinator, Hotel Management
Thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed our friendly staff, clean accommodations, and delicious complimentary breakfast. We're glad you had the chance to dine at the restaurant and that it exceeded your expectations. We hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 30 Apr 2024
My first stay at Arts hotel went great.. Other then the rooms being slightly dated, I will definitely be back.
Comment from Hotel Management
2 May 2024 by Inspiration Coordinator, Hotel Management
We're delighted to hear that your first stay at Arts hotel went well! Your feedback about the room is noted, and we're continuously working to enhance our guests' experience. We look forward to your return and aim to make your next stay even more enjoyable. Thank you for choosing us!
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Inspiration Coordinator, Hotel Management
We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We hope to welcome you back again soon for another fantastic experience!
by A verified traveler
Posted 16 Apr 2024
Love the guest art displays and the loft-like feel of the rooms. Staff are very friendly!
Comment from Hotel Management
17 Apr 2024 by Inspiration Coordinator, Hotel Management
Thank you so much! We're thrilled to hear that you enjoyed our guest art displays. Our team strives to provide exceptional service, and we're delighted that you found them to be friendly. We look forward to welcoming you back for another wonderful stay!
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Inspiration Coordinator, Hotel Management
Thank you for choosing to stay with us! Your feedback means the world to us, and we're delighted to hear that you had a positive experience. We strive to provide exceptional service to all our guests, and we're thrilled that we succeeded during your stay. We hope to have the pleasure of welcoming you back again in the future!
