Ratings based on 975 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Kayla, Hotel Management
Thank you for staying with us here at Baymont.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
13 May 2024 by Kayla, Hotel Management
Thank you for staying with us. We hope to see you again soon. :)
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
13 May 2024 by Kayla, Hotel Management
Thank you for staying with us here at Baymont. We look forward to serving you in the future.
by A verified traveler
Posted 2 May 2024
jvndsxb
Comment from Hotel Management
2 May 2024 by Kayla, Hotel Management
Thank you for staying with us here at Baymont. We hope to see you again in the future. :)
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Kayla, Hotel Management
Thank you for staying with us here at Baymont. We hope to see you again in the future.
by A verified traveler
Posted 26 Apr 2024
If I could give this property zero stars that would be great. It is not advertised at not handicap friendly. The staff was not friendly or helpful when they found I booked thru a 3rd party. I booked a king suite with a hot tub. Because this was on the second floor and they do not have an elevator, I could not take this room and they would not give me another room because I booked with a 3rd party. So I walked out. Called Expedia. The hotel staff then followed me to my car and said the manager offer me another room. I had to enter thru a dark entry way at the back of the hotel, and when I open the door, the room had not been cleaned. I returned to the front desk and he gave me a different room and it was better. I was supposed to hear from the manager the next day and did not. I asked for the manager when I returned to the hotel Monday afternoon and he was there. He said that he did not have my phone number so he could not call me. Well, my number is in their system. He looked it up and then he said he already issued a credit back to Expedia for the difference in the room and I will need to check with them. He was not very nice about any of this. I received an email from Expedia said the refund was denied. But I can tell you, I will never stay at this hotel again and should have not stayed this time.
Comment from Hotel Management
1 May 2024 by Kayla, Hotel Management
Ma'am, I have tried to explain all this to you while you were in the lobby. I am sorry you had such an issue checking in. My second shift girl is still very new. So she is learning. I am sorry that you did not enjoy your stay and the miscommunication that I feel could have been avoided. I want you to know I have read your message. I will take appreciate measures. I do wish you the best of luck, and hope that your next stay where ever it may be, be amazing. Happy travels.
by A verified traveler from Cleveland
Posted 26 Apr 2024
Comment from Hotel Management
1 May 2024 by kayla, Hotel Management
Thank you for staying with us here at Baymont, we hope you have safe travels.
by A verified traveler
Posted 25 Apr 2024
Table was sticky next to bed. Loud Refrigerator. I had to unplug to sleep.
Comment from Hotel Management
1 May 2024 by Kayla, Hotel Management
I am sorry this was an issue I will make sure this is taken care of. As soon as possible. Thank you for letting me know. And, thanks again for staying with us here at Baymont. We hope to see you again in the future. Safe travels.
by A verified traveler
Posted 24 Apr 2024
I asked for an accessible room. They put me on the 2nd floor with no elevator. I ride a scooter because I can't walk and surely can't do steps. The room got changed to a 1st floor room. The front door was very difficult to get in on the scooter. I had to fight with one door, got in it and there was another door I had to manover while still halfway in the first door. Poor set up- not handicap accessible. The bathroom was a closet, very very small. I heard the person in another room snoring all night. The stairs were next to my room so I heard people going up and down the stairs all evening. There were no usb plug ins for my phone charger. There was no TV channel guides. By the time I flipped thru all the channels to find a show, the program was 5-10 mins over. The bed was rock hard. Very uncomfortable. I almost went out to the truck to sleep. I paid $140 for this room and it was a very uncomfortable stay. I will not stay at a Baymont by Wyndham ever again. This was the 3rd time I stayed at one but in different towns and states. Never again. The desk clerk was very nice and parking was easy.
Comment from Hotel Management
25 Apr 2024 by Kayla, Hotel Management
I am sorry to hear you had troubles with your walker. However, our doors are standard size. We do have handicap rooms. Your more than welcome to reserve one of those rooms. They are made to fit a wheelchair. So, they would be better than a standard room. I am sorry you were unaware of this. When you make a reservation, you may call in and request the 1st floor. Again, I am sorry it was such a hassle. We want your experience to be everything you expected and more. I am sorry there was no tv guide in your room. That is unfortunate. I do offer UBS cubes at the front desk, that could have been easily corrected. Did you call the front desk about any of the issues you encountered? I feel as though we could have solved a few of these issues while you were here. Again, I am sorry you did not enjoy your stay. I do hope you change your mind, and we have the pleasure of getting better and fixing these issue's.
by A verified traveler
Posted 24 Apr 2024
Everything is top notch
Comment from Hotel Management
25 Apr 2024 by Kayla, Hotel Management
Thank you for choosing Baymont. We hope to see you again in the future.
