Ratings based on 279 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
It was a nice stay
by A verified traveler
Posted 2 May 2024
Everything was good...
by A verified traveler
Posted 29 Apr 2024
Friendly and helpful staff!
by A verified traveler
Posted 28 Apr 2024
Friendly customers service
by A verified traveler
Posted 7 Apr 2024
I did like that the room we used had a sofa sleeper along with an extra easy chair that was comfy. The room was a little large than most rooms with a king size bed and the sofa sleeper and then the extra bunk seat that was also cushy. What I was disappointed on was the hot tub was cold, but the pool was a little warm. And no towels in the pool area, but we did ask for some. And I did pay over $200 for one night and I come to BW for the hot tub. The water was somewhat unclean.
Comment from Hotel Management
25 Apr 2024 by Management, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Managment, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 7 Mar 2024
bring your own pillows. towels were dirty. extremely loud at night with banging and noise at 3 am every night
Comment from Hotel Management
12 Mar 2024 by Best Western Team, Hotel Management
Dear Stephen,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Cleanliness is of utmost importance to our industry standard. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 806-872-3888.Sincerely,André HueyAGMBest Western Lamesa Inn & Suites
by A verified traveler
Posted 7 Mar 2024
Clean and close to food
Comment from Hotel Management
12 Mar 2024 by Best Western Staff, Hotel Management
Dear Mark,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 806-872-3888.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,André HueyAGMBest Western Lamesa Inn & Suites
by A verified traveler
Posted 23 Feb 2024
by A verified traveler
Posted 7 Jan 2024 on Hotels
