Ratings based on 480 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Highly recommend
Comment from Hotel Management
24 May 2024 by AS, Hotel Management
Thank you for the recommendation! We're thrilled you had a great stay and hope to see you again soon!Warm regards,The Colonial Hotel Team
by A verified traveler
Posted 21 May 2024
amazing
Comment from Hotel Management
22 May 2024 by AS, Hotel Management
Thank you for your kind words! We're thrilled to hear that you had an amazing experience and found our staff and hotel to your liking. Providing exceptional service and a comfortable stay is our top priority, and it's wonderful to know we succeeded during your visit. We look forward to welcoming you back for another fantastic stay!Warm regards,The Colonial Hotel Team
by A verified traveler
Posted 21 May 2024
Great hotel. Great staff. Will stay there again.
Comment from Hotel Management
22 May 2024 by AS, Hotel Management
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff to be helpful and great overall. Your positive feedback means a lot to us. We strive to provide an exceptional experience for all our guests and are delighted to know we succeeded during your visit. We look forward to welcoming you back soon for another wonderful stay!Warm regards,The Colonial Hotel Team
by A verified traveler
Posted 21 May 2024
Very nice spacious rooms
Comment from Hotel Management
21 May 2024 by AS, Hotel Management
We're thrilled to hear that you enjoyed our spacious rooms! Providing comfortable accommodations is our priority, and we're delighted that you found your room to your liking. If there's anything else we can do to enhance your experience, please feel free to reach out. We look forward to welcoming you back for another stay soon!Warm regards,The Colonial Hotel Team
by A verified traveler
Posted 20 May 2024
Property itself is nice and clean, convenient, easy parking. Ladies at front desk could benefit from hospitality and customer service courses. Not very friendly at all. First impressions are everything and did not get a friendly vibe from start to finish.
Comment from Hotel Management
24 May 2024 by AS, Hotel Management
Thank you for your feedback. While we're pleased to hear that you found the property clean and convenient, we sincerely apologize for the lack of friendliness you experienced from our front desk staff. First impressions are indeed important, and we are committed to improving our customer service. Your comments will be addressed with the team to ensure a more welcoming experience for all our guests in the future. While we did speak with you regarding your experience, we hope to have the chance to provide you with a more positive experience on your next visit.Warm regards,Colonial Hotel Management
by A verified traveler from Toronto
Posted 19 May 2024
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Comment from Hotel Management
19 May 2024 by AS, Hotel Management
Thank you so much for taking the time to leave us a 5/5 rating! We're delighted to hear that you had a great experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please feel free to reach out. We look forward to welcoming you back soon!Warm regards,The Colonial Hotel Team
by A verified traveler
Posted 19 May 2024
Beautiful room!Newly renovated!I comeback here again!
Comment from Hotel Management
19 May 2024 by AS, Hotel Management
Thank you for your kind words! We're thrilled to hear that you enjoyed our beautifully renovated room and that you had a wonderful experience during your stay. We look forward to welcoming you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,The Colonial Hotel Team
by A verified traveler
Posted 13 May 2024
Other than construction going on was a nice place
Comment from Hotel Management
14 May 2024 by AS, Hotel Management
Thank you for your feedback! We're glad to hear that you found our place nice despite the minor construction. We understand that external factors like construction noise can sometimes impact the overall experience, and we appreciate your understanding. We'll continue to strive to provide a pleasant and comfortable stay for all our guests, and we hope to welcome you back in the future for an even better experience. If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know.Warm regards,The Colonial Hotel Team
by A verified traveler
Posted 7 May 2024
We enjoyed our recent stay at this property. It was super clean, the room was well laid out, walkable to the beach and dining spots and staff were friendly. I was pleased that there were no carpets in the room. There was even a patio with deck chairs that we could sit on if we wanted to. In the evening, there were outdoor fire pits and music on the common outdoor area for those who want more activity. I would recommend staying at this hotel.
Comment from Hotel Management
8 May 2024 by AS, Hotel Management
We're delighted to hear that you had an enjoyable stay with us! Your satisfaction is our top priority, and we're glad that our clean, well-appointed rooms and convenient location contributed to a memorable experience. It's wonderful to know that you appreciated our outdoor amenities, providing a relaxing atmosphere during your stay. We look forward to welcoming you back for another great experience in the future!Warm regards,The Colonial Hotel Team
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
14 May 2024 by AS, Hotel Management
Thank you for taking the time to share your feedback, although we're truly sorry to hear about your experience. We understand that certain circumstances beyond our control may have prevented you from staying with us, and we respect privacy of our guests. We apologize for any inconvenience experienced and we hope to have you stay with us in the future under different circumstances.Warm regards,Colonial Hotel Management
