Ratings based on 214 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Larkspur
Posted 3 Jun 2024
Untrained front desk clerk
Comment from Hotel Management
3 Jun 2024 by gm, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us .We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
by A verified traveler
Posted 19 Apr 2024
by A verified traveler
Posted 9 Apr 2024
Which property?
by A verified traveler
Posted 31 Mar 2024
Comfortable and clean room, perfect after a long day's drive. There is a basic breakfast bar which I did not see advertised on the Expedia site, pleasant surprise!
Comment from Hotel Management
1 Apr 2024 by gm, Hotel Management
Thank you for staying with us. we strive to do our best and give each guest a great experience.
by A verified traveler
dont stay here
Posted 29 Feb 2024 on HotelsThe condition and cleanliness of the hotel room was horrendous. The linens looked like they had not been changed in months. We left and went to a different hotel
Comment from Hotel Management
1 Mar 2024 by gm, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the The room condition We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 28 Feb 2024
We booked an accessible room ... night clerk stated he did not have a handiicap accessible room and that there records did not show that we requested one. I showed him on my computer that we had a "Confirmed Accessible Room" booked that night, he simply stated that there is nothing he could do as the building only had 1 accessible room. Also we did not have hot water in the next am when we tried ti take a shower.
Comment from Hotel Management
29 Feb 2024 by gm, Hotel Management
Sir the room we gave you had the same handicaps shower as the handicaps one did. the shower was the same. also if you would have told the front desk staff you had no hot water we could have checked it for you.
by A verified traveler
Posted 30 Jan 2024
When we checked into the hotel, it was late at night. We had booked the room ahead of time but didn’t arrive off the road until after 1a. The desk clerk was asleep and not very professional or properly dressed.
When we checked into our room, there was vomit on the floor and steaks of blood on the toilet. After rousing the clerk from sleep again, he was apologetic and got us a new room. It did not have the same issues. Still, there was no effort to compensate or care for us in the situation and that first room scenario should never have happened in the first place
Comment from Hotel Management
31 Jan 2024 by mgr, Hotel Management
Thank you for taking the time to complete online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 27 Jan 2024
by A verified traveler
Posted 14 Jan 2024 on Hotels
by A verified traveler
Posted 12 Jan 2024
What in the smells... Just spend a little more and stay next door. This building is way past its hay day and quality is not it anymore. It's a budget stay if you have no sense of smell.
Comment from Hotel Management
13 Jan 2024 by gm, Hotel Management
We are sorry for your experience. As for the smell there are feed lots that surround the town.
