Ratings based on 777 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Convenient
by A verified traveler
Posted 13 May 2024
convenient to different areas we needed to go
Comment from Hotel Management
14 May 2024 by Hilton Garden Inn Lakewood Management, Hotel Management
Thanks! We're pleased you enjoyed your stay and our convenient location. We hope to see you again soon!
by A verified traveler from Salisbury
Posted 4 May 2024
Toooo expensive for amenities they provide
Everything is chargeable even after paying high amount per night will not recommend
Comment from Hotel Management
6 May 2024 by Hilton Garden Inn Lakewood Management, Hotel Management
Thank you for your review. We're sorry you weren't happy with our room rates. Our rates are comparable to other similar properties in the area, but we do appreciate your feedback. Thank you again for your review, and we hope you consider giving us another chance in the future.
by A verified traveler
Posted 30 Apr 2024
Staff was very accommodating
Comment from Hotel Management
1 May 2024 by Hilton Garden Inn Lakewood Management, Hotel Management
Thank you so much!
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Hilton Garden Inn Lakewood Management, Hotel Management
Thanks! We're glad you enjoyed your stay.
by A verified traveler
Posted 26 Apr 2024
We stayed overnight. I did like the hotel and the rooms. They were very clean and quiet. Polite staff.
I did not like the fact that I was charged $74 for my small 12lb dog. I also did not like the fact that the breakfast was not complimentary. Buffet style breakfast, which was limited with options. Not worth the cost.
Comment from Hotel Management
30 Apr 2024 by Hilton Garden Inn Lakewood Management, Hotel Management
Thank you for your review and feedback. There is a pet fee for guests bringing their animals, and Hilton Garden Inn properties do not offer complimentary breakfast. We're glad you enjoyed your accommodations, and we hope you stay with us again soon.
by A verified traveler
Posted 12 Apr 2024
Absolutely nothing for free. No coffee. No continental breakfast. No water or cookies when you check in with kids. I was lucky to get a spoon when I asked for one. All for $400 in the middle of nowhere New Jersey. Our floor was under construction and when we got off the elevator there was construction paper on the floor.
And to boot my daughter and her 2 friends all got chemical burns from the way over chlorinated pool. They were in for about an hour and came out with red burning eyes and my daughter’s face was all red and blotchy. They all needed eye drops. And I had to put antibiotic ointment on my daughter’s face for 4 days for the redness to finally go away. Even gave her Benadryl thinking it was maybe an allergy but it wasn’t. The other girls had red faces as well. And areas on their legs and arms were red.
Extremely dissatisfied considering the price. Will be calling to try get a refund.
Comment from Hotel Management
12 Apr 2024 by Hotel Management, Hotel Management
We apologize you weren't happy with our breakfast accommodations. Water is for Silver, Gold and Diamond members. Hilton Garden Inn's do not provide cookies at check in. There are 18 Hilton brands with various standards. It's 20.89 for the breakfast buffet and not a one-time serving. Coffee is served for free during breakfast hours. We do check our pool levels daily, but regardless I will notify our maintenance. Again, we apologize you weren't happy with your recent stay with us. Thank you for your review and feedback!
by A verified traveler from Paramus
Posted 6 Apr 2024
Very clean hotel. We were here for a wedding and everything was spot on! Also very convenient to GSP.
Comment from Hotel Management
8 Apr 2024 by Hilton Garden Inn Lakewood Management, Hotel Management
Thank you so much!
by A verified traveler from Adamstown
Posted 30 Mar 2024
Great
Comment from Hotel Management
1 Apr 2024 by Hilton Garden Inn Lakewood Management, Hotel Management
Thanks!
by A verified traveler
Posted 25 Mar 2024
Convenient location. Friendly staff. Non-refundable charge of $70 for one pet is too high.
Comment from Hotel Management
27 Mar 2024 by Hilton Garden Inn Lakewood Management, Hotel Management
Thank you for the wonderful review and helpful feedback. We're so glad you enjoyed your stay, and we hope to see you again soon.
