Ratings based on 504 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
The property was clean and the area was somewhat quiet aside from the occasional loud car passing by. Our tub had hair in it and so did the sink. There was a cup of cigarette butts in the room and balcony. I had to call to make sure they knew it was already there. The last morning of our stay the omelets were burnt. Also I feel like they switched the veggie omelet signs. I don’t eat pork so I got a veggie omelet. The sign said veggie but when I finished the omelet I found ham pieces. When I called they said the sign said it had ham. When I went down the word ham was literally written on the sign so they could have just wrote it street realizing. Aside from that I don’t trust them with food.
Comment from Hotel Management
10 Jun 2024 by Mark, Hotel Management
Thank you for being our guest and leaving a nice review. We apologize about the smoking residuals - we shouldn't have missed those and that is gross. We had a very hard turn of the hotel on Saturday with about 75% of the rooms checking out after a long visit and it seems that we didn't check out that balcony room very well.We do serve both omelets at different times - one with ham and veggies and one with just veggies - I am sorry if we misrepresented and that you don't trust us with food. While it was an honest mistake, I understand and apologize. We are glad that you enjoyed the other parts of your stay and hope that we see you again soon. We will try to do better with the ham and cigarette butts next time. Apologies!
by A verified traveler
Posted 28 May 2024
Good property
Comment from Hotel Management
29 May 2024 by Mark, Hotel Management
Aw!Thank you! You are a great guest and we hope you have a great day today!Thank you very much!Mark
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
17 Jun 2024 by Mark, Hotel Management
Hello and thank you for sharing such a kind score. We appreciate that you stayed with us and are glad that your time spent was enjoyable. It means a lot to us and we appreciate having you. We hope you come back soon!
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
22 May 2024 by Mark, Hotel Management
Good Morning!Thank you for the kind review! We are so happy that you enjoyed your stay with us. We appreciate your positive feedback very much and look forward to your next visit.
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
29 May 2024 by Mark, Hotel Management
Thank you for sharing!We wish you a great day and hope that you come back soon!Thanks again,
by A verified traveler
Posted 6 May 2024
Friendly staff!! Very clean!! room was very clean and comfortable!!
Comment from Hotel Management
13 May 2024 by Mark, Hotel Management
Good Morning!Thank you for sharing such a great review – it really means a lot to us that you chose us and that you enjoyed your time with us. We are so happy that you liked the hotel!We hope that we get the pleasure of serving you again in the future and look forward to your next visit. Until then, take care and thank you again!
by A verified traveler from West Bloomfield
Posted 4 May 2024
Comment from Hotel Management
13 May 2024 by Mark, Hotel Management
Good Morning!Thank you for the being our guest and for sending us such a kind review. We very much appreciate your positivity and we are so happy that your time spent with us was enjoyable!We hope that you are planning to visit us again soon!Take care and thank you again!
by A verified traveler from Indian Trail
Posted 23 Apr 2024
Quiet and clean. Will stay there again
Comment from Hotel Management
29 Apr 2024 by Mark, Hotel Management
Thank you so much for the clean and quiet shout out!We try our best and are very happy that you enjoyed our property. We look forward to your next visit!Until then, take care!
by A verified traveler
Posted 8 Apr 2024
Expecting a lot more from website pictures. Not very clean!! Will not choose this hotel again!
Comment from Hotel Management
8 Apr 2024 by Mark, Hotel Management
Thank you for your feedback and I apologize that your stay wasn't great due to cleanliness. We usually do a really great job and I am so sorry that your room didn't reflect that. I will investigate as to what may have went wrong and get it remedied. Again, our regrets.
by A verified traveler
Posted 21 Mar 2024 on Hotels
Comment from Hotel Management
25 Mar 2024 by Mark, Hotel Management
Good Morning!Thank you for sharing such a great review – it really means a lot to us that you chose us and that you enjoyed your time with us. We are so happy that you liked the hotel!We hope that we get the pleasure of serving you again in the future and look forward to your next visit. Until then, take care and thank you again!
