Ratings based on 977 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Place was good, the availability of having a full kitchen was great, and we could ask for anything we needed was a most.
Comment from Hotel Management
6 Jun 2024 by Hotel management, Hotel Management
Dear Guest, Thank you for your feedback. We are delighted to read you enjoyed the full kitchen and found the service accommodating at Extended Stay America. Providing everything you need for a comfortable stay is our priority. We look forward to welcoming you back soon for another great experience.Sincerely,Hotel Management
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 1 Jun 2024
Quiet and Clean !
by A verified traveler
Posted 1 Jun 2024
Nothing much to say about the property but it's convenient to my business affair. Very outdated
Comment from Hotel Management
2 Jun 2024 by Hotel Management, Hotel Management
Dear Annetta, Thank you for choosing our hotel for your visit to the city. We are glad you were with our convenient location close to the places of your interest. However, we are disappointed that we did not meet all of your expectations. We have taken note of the concerns you raised regarding the condition of the property as we are continually striving to ensure a perfect visit for every guest. We take your concerns seriously and appreciate the feedback. We hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 28 May 2024
Loved the location and it's closeness to shopping, gas, mall, and food. Great staff. Keep up the good work.
by A verified traveler
Posted 22 May 2024
Everything
by A verified traveler
Posted 22 May 2024
Just not what I expected. No one at the desk when we got there. Before checkin time. No hair dryer. No usb outlet so my phone went almost dead. Bathroom sink wasn't clean
Comment from Hotel Management
23 May 2024 by Hotel Management, Hotel Management
Dear Debra, Thank you for taking the time to write a review. We are sorry for the discomfort caused by the front desk team's unavailability during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. This will assist us in enhancing our service and guest experience. Please feel free to reach out to the hotel for further assistance, and our team will be happy to help you. Further, we regret that our rooms were not to your expectations, and we will discuss this with our concerned team to review. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 20 May 2024
The only reason I am giving the review two stars is because of the fact that The staff was very nice despite the hotel itself being in terrible conditions. The entire hotel has a stench from the moment you walk in and the hallways are worst. The first room I was given smelled like straight mildew and when I asked to be changed the staff member and GM made an exception and upgraded since that’s what they had available. Then the second room I was given the AC wasn’t working correctly And it got super hot and then cooled down a bit but remained warm. Throughout the stay my cards stopped working multiple times.
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Dear Natasha, Thank you for choosing us. We are very sorry for any stress caused. First impressions are essential; therefore, we regret that the start of your visit was not positive and that you faced difficulties with the hotel's condition. Further, we regret that all the rooms you visited had some or other issues that disappointed you. We will ensure that our team takes these problems as a priority to improve. Also, we are sorry for the key card concerns that you mentioned and will ask our team to recheck the keys and locks of the entire hotel as a precaution. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management
by A verified traveler from miami
Posted 20 May 2024
Good
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Dear Yoshira, Thank you for choosing Extended Stay America. We are glad to know you had a good stay and were pleased with everything we offered. Please revisit us for another enjoyable experience. Sincerely,Hotel Management
