Ratings based on 776 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Alexis Starling, General Manager, Hotel Management
Dear Jorge, Thank you for taking the time to review our hotel. We hope you enjoyed your stay and hope you will let us host you again in the near future.Warmest regards,
by A verified traveler
Posted 2 Jun 2024
Room was not clean. Toenail and piece of orange on air conditioner. Carpet badly stained. Bed linens wrinkled so I was concerned they hadn’t been changed with all the other issues. Dusty window surfaces and smudges on counters. Breakfast was cold and dried out. Lots of traffic noise and thin walls. I asked for room change and room was better but hotel needs overhaul in staff, renovation, and regular deep cleaning. I would have left if I could. I will not stay there again and I will seek reviews from multiple sources next time. Holiday Inn has fallen really low.
Comment from Hotel Management
12 Jun 2024 by Alexis Starling, General Manager, Hotel Management
Dear Brunella, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LAKE PARK.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.All the best,
by A verified traveler
Posted 28 May 2024
Toliet in my room didn't work & pool was filthy
Comment from Hotel Management
1 Jun 2024 by Alexis Starling, General Manager, Hotel Management
Dear Jorda'cha,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LAKE PARK.I would like to start by apologizing to you for the inconveniences you faced during your stay. __(INSERT SUMMARY OF ISSUE AND PROPOSED RESOLUTION)__We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.All the best,
by A verified traveler
Posted 27 May 2024
Nice and clean! Great for our one night stay while traveling! Would definitely stay here again.
Comment from Hotel Management
27 May 2024 by Alexis Starling, General Manager, Hotel Management
Dear John, Thank you for taking the time to review our hotel and for your lovely compliments. We sincerely appreciate your compliments towards the cleanliness of our hotel and hope to see you again soon. All the best,
by A verified traveler
Posted 26 May 2024
Great / clean / quiet place.👍👍
Comment from Hotel Management
27 May 2024 by Alexis Starling, General Manager, Hotel Management
Dear Max, We're so glad you took the time to review our hotel and thank you for giving us a perfect score. Thank you for your compliments and please come back to see us again soon when you're traveling through the area. Warmly,
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 15 May 2024
Ok for one night in transit
Comment from Hotel Management
15 May 2024 by Alexis Starling, General Manager, Hotel Management
Dear Isabela, Thank you for taking the time to review our hotel. We hope you will consider staying with us again. All the best,
by A verified traveler
Posted 7 May 2024
Property inside and out very clean staff very friendly!
Comment from Hotel Management
15 May 2024 by Alexis Starling, General Manager, Hotel Management
Dear Mike, We're thrilled to hear such great compliments towards the cleanliness of our hotel and our staff friendliness. Thank you so much. Please come back to visit us again soon. Warmest regards,
by A verified traveler
Posted 5 May 2024
We chose this property because we had no choice as others in Tallahassee were overpriced/booked for graduation. The staff is kind and friendly. The room we booked was a KING SUITE which was not clean when we opened to door (bed sheets piled up on the bed etc).
Immediately went to desk where we had a room changed to a suite/2 queens which WAS CLEAN.
Comment from Hotel Management
15 May 2024 by Alexis Starling, General Manager, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LAKE PARK.Dear Jennifer, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I am truly sorry you were accidentally checked into an unclean room. Please accept our sincerest apologies. I'm so glad this issue was resolved in a timely manner. All the best,
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
15 May 2024 by Alexis Starling, General Manager, Hotel Management
Dear Kelly, We truly appreciate you taking the time to review our hotel and hope you will consider staying with us again. With warmth,
