Ratings based on 972 Verified Reviews
3.6 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
I like that they offered an upgrade to our room, they quickly brought extra towels, bathroom could be updated. Pool is very nice!
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
6 May 2024 by RR , Hotel Management
Hi Anthony,Thank you for taking the time to review your most recent stay at our property. I am pleased to see you had a great overall experience and can't thank you enough for the 5-star rating! We hope to serve you again soon!All the best, RR
by A verified traveler
Posted 1 May 2024
The ice maker did not work. There was no microwave nor a fridge.
Comment from Hotel Management
2 May 2024 by RR , Hotel Management
Hi Cindy,Thank you for taking the time to review your most recent stay at our property. I apologize on behalf of the property for the ice machine not working and will ensure this is addressed accordingly. Please know there are no microwaves in our guest rooms but one available for guest use 24 hours near our Lobby Cafe' and Bar. The Seasons Bay guest rooms do not have refrigerators, but all Main Lodge guest rooms do, I hope this information helps with future bookings. It was a pleasure having you as our guest, we hope to serve you again soon and earn a 5-star rating! Thank you for being our guest and choosing our property. All the best, RR
by A verified traveler from Seattle
Posted 30 Apr 2024
Great service and I love the amenities!
Comment from Hotel Management
1 May 2024 by RR , Hotel Management
Hi Sarah,Thank you for taking the time to review your most recent stay at our property. I am pleased to see you enjoyed your stay and can't thank you enough for the 5-star rating! We hope to serve you again soon!All the best, RR
by A verified traveler from Seattle
Posted 30 Apr 2024
Great service, love the amenities!
Comment from Hotel Management
1 May 2024 by RR , Hotel Management
Hi Sarah,Thank you for taking the time to review your most recent stay at our property. I am pleased to see you enjoyed your stay and can't thank you enough for the 5-star rating! We hope to serve you again soon!All the best, RR
by A verified traveler
Posted 29 Apr 2024
Hotel needs major upgrade. Lived at Atrium. Old carpets and worn out furniture in the room.
Plus point- japanese garden was beautiful.
Comment from Hotel Management
30 Apr 2024 by RR , Hotel Management
Hi Nimish,Thank you for taking the time to review your most recent stay at our property. Please know that your feedback is very important to us and will be used to improve moving forward. We hope to serve you again soon and earn a 5-star rating! Thank you for being our guest and choosing our property. All the best, RR
by A verified traveler
Posted 27 Apr 2024
Staff was very accommodating and friendly !
Comment from Hotel Management
30 Apr 2024 by RR , Hotel Management
Hi Beth, Thank you for taking the time to review your most recent stay at our property. I am pleased to see you had a great overall experience and can't thank you enough for the 5-star rating! We hope to serve you again soon!All the best, RR
by A verified traveler
Posted 27 Apr 2024
The property was very dated and poorly maintained. The water features throughout the facility were not functioning. The entire premises had a very stale, dank odor. The shower in our room was dated and awful. The ice machines had decay all around them. Our room smelled overly strong of cheap cologne to hide the smell of an old, rotting facility. The balcony rail was barely attached and unsafe. Do not stay here.
Comment from Hotel Management
30 Apr 2024 by RR , Hotel Management
Hi Brittany,Thank you for taking the time to review your most recent stay at our property. Please know that your feedback is very important to us and will be used to improve moving forward, I will ensure everything mentioned is reviewed and addressed accordingly with the appropriate department heads. I hope we have the opportunity to better serve you in the future if you return to the lake area. Thank you for being our guest and choosing our property. All the best, RR
by A verified traveler
Posted 25 Apr 2024
I loved the lake view. The bed was comfortable but the bathroom was super old and gross.
Comment from Hotel Management
30 Apr 2024 by RR , Hotel Management
Hi Jennifer,Thank you for taking the time to review your most recent stay at our property. I'm pleased to hear you enjoyed the beautiful lake-views during your stay. I will look into the restroom issues mentioned and will ensure corrective action is taken. We hope to serve you again soon and earn a 5-star rating! Thank you for being our guest and choosing our property. All the best, RR
by A verified traveler
Posted 24 Apr 2024
The rooms are very outdated but the staff were friendly and professional
Comment from Hotel Management
24 Apr 2024 by RR , Hotel Management
Hi Roshawnda,Thank you for taking the time to review your most recent stay at our property. I am pleased to hear you great interactions with our team members throughout your stay. We Hope to serve you again soon and earn a 5-star rating! All the best, RR
